Cloud Infrastructure & IT Operations Manager

Cloud Infrastructure & IT Operations Manager

Location:

Katy, TX – Full-Time, Onsite

Compensation: $125,000 - $135,000 annualized

Looking for a role where your leadership and technical judgment truly matter?

Off Duty Management is a growing, technology‑driven organization seeking a Cloud Infrastructure & IT Operations Manager to help shape and lead the technology foundation that supports our business and customers 24/7/365. This role offers the opportunity to combine hands‑on technical leadership with meaningful business influence while helping shape strategy, improve operations, and lead a high‑performing team.

You’ll work alongside seasoned technology leaders in a collaborative environment where initiative is valued, ideas are heard, and results matter. This is an opportunity to make a visible impact in a company where decisions move quickly and individual contributions are recognized. If you enjoy solving complex challenges, balancing innovation with practical business needs, and helping an organization scale responsibly, you’ll find the opportunity to make a lasting difference here.

As the Manager of Cloud Infrastructure & IT Operations, you’ll lead the team responsible for the stability, security, and performance of our Azure cloud‑first enterprise technology environment. This is a full‑time, onsite leadership role based at our Katy, Texas headquarters.

The Manager of Cloud Infrastructure and IT Operations is accountable for the day‑to‑day operations of all Azure cloud infrastructure components supporting our flagship product OfficerTRAK, and oversees our on‑site campus IT Operations, Incident Response, and Program Management efforts, including office networks and end‑user computing. In this role, you will manage, coach, and develop a small team of professionals. You will drive operational excellence, our SOC 2 Type 2 Program, manage IT standards and policies, work closely with our CISO, manage infrastructure vendor relationships, and ensure that infrastructure services meet the needs of the business and its users.

• Oversee and lead the implementation, maintenance, and continuous improvement of all Azure Cloud infrastructure, primarily cloud networking, service management, and cost management; lead our Platform Engineering Team; and manage our relationship with our Cloud Service Provider.
• Oversee networking and end‑user computing solutions on our campus and ensure our lifecycle management of physical infrastructure is in place and adhered to, with patching timelines, system updates, and hardware refresh cycles.
• Ensure high availability, reliability, and performance of all cloud and campus infrastructure systems and services, including uptime targets, SLA adherence, and proactive monitoring.
• Oversee Incident Response and Problem Management; ensure thorough root cause analysis of major incidents and outages for our primary applications; drive remediation and long‑term resolution to prevent recurrence, in collaboration with other IT leaders.
• Maintain documentation of infrastructure architecture, configurations, procedures, and runbooks.
• Ensure adherence and compliance with established SOC 2 Type 2 controls.

• Oversee on‑campus enterprise network infrastructure, including LAN/WAN, firewalls, routers, switches, and wireless—ensuring security, segmentation, and performance.
• Oversee or manage MS Entra, Active Directory/Azure AD, DNS, and identity/access management systems.
• Oversee or manage backup, replication, and recovery systems; ensure data protection standards are enforced and tested regularly.
• Evaluate and recommend end‑user hardware, software, and licensing solutions that meet operational requirements and budget parameters.

• Monitor and support our Azure cloud environment, which serves as the backbone of the OfficerTRAK application, including resource provisioning in AKS, cost governance and reserved instances, and performance optimization.
• Oversee access to development platforms (e.g., Git Hub Code Spaces)…