Customer Service Supervisor – Logistics

Customer Service Supervisor – Logistics A growing organization is seeking a Customer Service Supervisor-Logistics to join its team! This is a hands-on leadership role combining customer account management, billing/invoicing, logistics support, and team supervision in a fast-paced operational environment.

• Manage key customer accounts from order processing through invoicing and issue resolution.
• Supervise, coach, and support a customer service team while remaining hands-on with assigned accounts.
• Oversee high-volume billing, invoicing, account inquiries, and dispute resolution.
• Review billing and operational data to identify discrepancies and ensure accuracy.
• Serve as an escalation point for customer issues and service disruptions.
• Partner closely with Operations, Dispatch, Supply Chain, Commercial, Finance, Credit, and Collections.
• Support account reconciliations and resolve outstanding billing issues.
• Monitor team performance, workloads, service levels, and productivity.
• Identify process improvements to increase billing accuracy, efficiency, and customer satisfaction.

• Bachelor’s degree in Business, Finance, Accounting, Supply Chain, Logistics, or related field.
• 2–5+ years of customer service, customer operations, logistics, or related leadership experience, including direct reports.
• Experience managing customer accounts, invoicing, reconciliations, and issue resolution.
• Background in a high-volume logistics, transportation, supply chain, oil & gas services, or similar environment strongly preferred.
• Experience with JD Edwards, TMS platforms, Ariba, Open Invoice, or similar systems is a plus.
• Strong Excel skills, including VLOOKUPs and Pivot Tables.
• Strong communicator who is organized, analytical, proactive, and comfortable working in a fast-moving environment.
• Ability to provide occasional after-hours/weekend support when business needs require.

HOUAC
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