Service Manager

Overview

We are now looking for a Service Managerto join Tampnet! At Tampnet, we embrace an entrepreneurial mindset and are fortunate to work with talented colleagues across different geographies, all aligned toward a common goal — to continuously move Tampnet forward. As the world’s leading offshore communications provider, we are proud to contribute to a greener planet while enhancing the quality of life for others.

Our core values guide the way we work: we are Dedicated, Reliable, Innovative, Caring and we act with Integrity — together, we represent the Tampnet DRIVE.

By joining us, you will become part of a company that values innovation, collaboration, and employee well-being. We take pride in fostering a positive work environment and offer various initiatives for professional and social enrichment, training sessions, team-building activities, and activity competitions such as "Tampnet on the Move."

• Strategic point of contact for customer(s) and establish strong relationships

• Oversee and coordinate customer activities for the assigned customer(s)

• Ensure correct Tampnet disciplines are involved to address customer needs

• Ensure that operational changes like rig moves, spectrum changes, operator change, Third Party changes, backhaul changes are understood and delivered within agreed time frame

• Work with Operations team to maintain and improve the service delivery process

• Monitor service levels, follow up Operations team to avoid breaches

• Analysis of overall service performance, incidents, root cause analysis and possible areas of concern

• Presentation of activities and results at agreed intervals

• Govern problem management and create service improvement plans

• Guide customer in understanding and use Tampnet standard procedures

• Monitor client complaints and take required action where necessary

• Encourage respective discipline managers to implement creative solutions

• Bachelor’s degree from university required or relevant experience required

• Minimum 5 years in Project Management and/or Service Delivery with offshore Oil & Gas or related field

• Experience in Telecommunications

• Strong analytical skills

• Excellent written and verbal communication skills

• High level of customer service skills

• Networking knowledge is a plus

• Good opportunities to stay up to date on leading technology and working methods

• Varied working days with independence and challenging tasks

• Great opportunities for professional and personal development in a growing company

• International environment

• Professional and social work environment

• Interact with exciting customers, projects, and new technology

• Competitive compensation and comprehensive benefits package