Relationship Success Manager

Katy, United States | Posted on 06/05/2026

Pure Way Compliance is a leading provider of compliance, waste management, and environmental health solutions for businesses across the United States. We specialize in helping organizations safely and responsibly manage regulated medical waste, sharps disposal, pharmaceutical returns, and environmental compliance programs. Our mission is simple:
make compliance effortless and sustainable for our clients, while protecting the communities and environments we serve.

What We Offer

• Competitive compensation and benefits packages
• Training programs and clear career advancement paths
• A safe, inclusive, and supportive work environment
• Opportunities to contribute to meaningful, sustainability-driven initiatives

We are seeking a highly organized and customer-focused leader to serve as the right hand to our Director of Client Relations. This role will support enterprise account management while helping oversee day-to-day operations of the customer support team. The ideal candidate brings a balance of strategic thinking, hands-on execution, and team leadership.

• Partner closely with the Director of Client Relations to manage and grow enterprise accounts
• Act as a secondary escalation point for high-priority client issues
• Help lead, coach, and develop the customer support team
• Monitor team performance, KPIs, and customer satisfaction metrics (CSAT, NPS, SLAs)
• Identify process improvements to enhance client experience and operational efficiency
• Assist in onboarding new enterprise clients and ensuring long-term success
• Collaborate cross-functionally with sales, operations, and product teams
• Step in to lead the department in the Director's absence

• 5+ years of experience in client relations, customer success, or support leadership
• Experience working with enterprise or high-value accounts
• Proven ability to manage or mentor team members
• Strong problem-solving and communication skills
• Experience with CRM and support tools (e.g., Salesforce, Zen-desk, Hub Spot, etc.)
• Highly organized with the ability to manage multiple priorities

Experience:

• Microsoft Office: 3 years (Required)
• Customer support manager: 3 years (Required)
• 401(k)
• Flexible spending account
• Life insurance
• Vision insurance

Pure Way Compliance, Inc. is an Equal Opportunity Employer and does not discriminate based on race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.