Member Team Lead – Club Katy, TX

Position Summary...

What you'll do...

Member Team Lead – New Club Opening Katy, TX!

Location:

6193 Hwy Blvd Suite 203, Katy, TX 77494

Build something new. Lead with purpose. Grow without limits.

At Sam’s Club, a career doesn’t come with boundaries, it comes with opportunity! We’re opening a brand new Sam’s Club in Katy, Texas, and we’re looking for Member Team Leads who are member obsessed, hands on, and ready to help build something from the ground up. If you love leading teams, delivering best in class service, and developing people to reach their full potential, this could be the role for you.

This is a hands on leadership role in a fast-paced environment with the unique opportunity to help launch and shape a new location from day one.

• Lead and inspire member-facing associates to deliver a friendly, efficient, and welcoming experience.
• Assign work, set priorities, and communicate expectations clearly.
• Provide coaching, feedback, and development to drive strong service and performance.
• Support recruiting, onboarding, scheduling, and performance management.
• Advocate for the member, the associate, and the company every day.
• Partner with cross functional leaders to deliver a seamless total club experience.

• Ensure associates consistently acknowledge members, identify needs, and resolve issues with care and urgency.
• Support members with transactions, self-service technology, Club Pickup, and merchandise location.
• Communicate the value of Sam’s Club by promoting membership types, upgrades, credit programs, and benefits.
• Participate in sales and marketing events and support membership growth goals.

• Oversee assigned areas by managing claims, returns, zoning, signing, and merchandise organization.
• Maintain availability of carts and flatbeds and support parking lot cleanliness.
• Monitor shrink, damages, and inventory accuracy in high-traffic areas.
• Ensure Club Pickup orders are picked, staged, and completed according to policy.
• Maintain accurate documentation, logs, and required records.

• Support front end and accounting processes, including cash handling, registers, deposits, and cash fund transfers.
• Investigate overages, shortages, and discrepancies while maintaining confidentiality and accuracy.
• Follow accounting office procedures and support audits and compliance reviews.
• Use data and reporting to track results and identify improvement opportunities.

• Maintain a clean, safe, and organized environment for members and associates.
• Conduct safety sweeps and address or report hazards promptly.
• Model and enforce compliance with company policies, procedures, and ethical standards.
• Support and reinforce the Open Door Policy.

• Train and develop associates through hands on leadership and timely completion of required training.
• Identify potential in others and help build the skills needed for growth and advancement.
• Recognize contributions and celebrate team wins.
• Create an inclusive environment where associates feel supported, respected, and motivated.

• Collaborating with managers, associates, members, and business partners to meet business needs.
• Using reliable data and multiple information sources to make balanced decisions.
• Coordinating work effectively to meet timelines and quality standards.
• Leading others through change with clarity, consistency, and confidence.

• Embrace differences and create a workplace where associates feel seen, supported, and connected.
• Build strong, trusting relationships through clear and positive communication.
• Develop, mentor, and recognize others to strengthen the team.

• Maintain and promote the highest standards of ethics, honesty, and accountability.
• Live the Walmart values and support our goal of becoming a regenerative company.
• Lead with humility, fairness, and transparency.

• Deliver results while putting the member first.
• Make decisions that balance short and long term priorities and support the overall club experience.

• Demonstrate curiosity, resilience, and a desire…