HSS; Fry​/Clay - Produce​/Bakery Lead

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas.
Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars.
Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages.
Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Job Summary: As a Joe V's Produce / Bakery Lead, you'll ensure accurate, efficient day-to-day operations and a constant workflow, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service. You'll also support the Manager by effectively managing inventory, assisting with ordering product and supplies, and planning production to drive metrics.

• Applies experience and knowledge to support the Store and Department in Manager's absence
• Leads a team in efficient day-to-day operations and a constant workflow
• Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
• Ensures compliance with company, Store, and department policies and procedures
• Applies experience and knowledge to assist with production planning and inventory control and management; takes inventory; orders appropriate product in reaction to inventory; loads, unloads, and moves products
• Assists in all technical areas, as needed
• Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
• Troubleshoots / reports equipment issues
• Ensures adequate levels of product and supplies for day-to-day operations (e.g., cash handling / Business Center forms, supplies)
• Performs Department and cross-functional duties as needed

• Ensures compliance with federal and state regulations and Store and department standard operating procedures
• Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment

• Role models / fosters excellent customer service
• Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
• Engages with customers; directs customer traffic as needed
• Stocks / merchandises products effectively to engage customers

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

• 18+

• 6+ months of related experience
• Experience working in a fast-paced, high-volume environment

• Strong working knowledge of assigned department(s) or area(s)
• Understanding of basic financial workings of assigned department, and how to drive profitability
• Advanced customer service skills
• Strong verbal / written communication and interpersonal skills
• Conflict resolution and influencing skills
• PC skills
• Ability to provide feedback on department procedures
• Ability to be flexible in adjusting priorities
• Ability to manage multiple priorities and shift focus between tasks
• Ability to work a flexible schedule

• Completion of job skills training, compliance-related training, and division orientation

• Function in a fast paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Safely maneuver around moving mechanical parts
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasion all…