Houston 65 (FM1463​/Fulshear Bend) Beer​/Wine - Customer Service Spec - Part time

Customer Service Specialist

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety/sanitation standards.

Key responsibilities and essential functions include:

• Stocking:
  Stocks and rotates items as needed; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to make the department presentable to the public; ensures integrity of shelf tags and signage in department; may create/prepare signage, as needed; maintains standards in shrink, safety, inventory control, and sanitation;
  
  checks shipments for out-of-date and damaged product to ensure freshness and quality of products; builds, stocks, maintains, and takes down store displays; performs customer service assistant duties as needed
• Customer Service:
  Provides superior customer service; answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales:
  Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety/Sanitation:
  Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains the operation of all equipment; complies with departmental SOPs and store operating procedures

Additional department-specific responsibilities/pre-requisites include:

• Beauty:
  Knowledge of beauty and cosmetic aids
• Drugstore/General Merchandise:
  Prepares tags and signs as needed
• Entertainment:
  Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games
• Grocery:
  Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
• Texas Backyard:
  Basic knowledge of chemical recommendations; basic knowledge of the nursery business and plant recommendations; ability to complete Green Thumb training (H-E-B internal training)

Qualifications and key requirements include:

• Age requirement: 18+
• Work experience:
  
  1+ years of experience
  - Required
• Knowledge/Skills/Abilities:
  Strong customer service skills
  - Required; reading and writing skills
  - Required; planning and organizing skills
  - Required; communication and interpersonal skills
  - Required
• Education:
  
  HS Diploma or GED or equivalent
  - Required
• Licenses/Certifications:
  
  Completion of Company Orientation and Safety Training
  - Required

Physical demands and working conditions include:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Perform the following, based on your department:
• Beauty:
  Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, stoop, pivot, pinch, perform fine motor movements; occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, twist, push/pull with arms; occasionally be exposed to cold, loud noise, and wet conditions; demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore:
  Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally be exposed to loud noises, ambient temperatures, and wet conditions; demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• Dairy:
  Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally be exposed to cold, loud noises and wet conditions; demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
• Frozen:
  Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions; demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• Texas Backyard:
  Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally be exposed to wet conditions and loud noise; frequently be exposed to ambient temperatures; demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs

While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+…