Digital Printing Applications & Field Service Engineer

Job Description

The company is now launching a new industrial digital printing equipment division and are seeking a technically strong individual to become our primary Digital Printing Applications & Field Service Engineer.

The company is now launching a new industrial digital printing equipment division and are seeking a technically strong individual to become our primary Digital Printing Applications & Field Service Engineer.

This is not simply an equipment installation position.

The person selected will become the company's internal digital printing expert and will play a major role in building the technical foundation of this new division.

They are introducing several new industrial digital printing technologies, including:

• Rotary UV digital printing systems
• High-throw UV flatbed digital printing systems
• High-speed single-pass UV digital printing systems
• The person hired will receive extensive hands-on factory training and will become responsible for supporting these technologies throughout North America.
• Initial training is expected to include approximately two weeks of factory training in China covering our rotary and high-throw digital printing platforms.
• Additional international training may be required as new technologies are introduced.
• Company will cover approved business travel expenses associated with required factory training.

A major part of this position involves determining whether customer products can be successfully digitally printed.

• Print customer samples submitted to company for evaluation.
• Determine appropriate machine settings for different products and applications.
• Evaluate print quality, adhesion, coverage, curing, and production feasibility.
• Develop print settings and processes for new applications.
• Work with pretreatment, primers, white ink, varnish, and other digital printing variables.
• Help determine which of company's digital printing platform is appropriate for a customer's application.
• Document successful applications so they can be repeated during demonstrations and installations.

• Install industrial digital printing equipment.
• Perform machine setup and commissioning.
• Level, calibrate, test, and configure equipment.
• Verify proper machine operation.
• Perform print testing before customer acceptance.
• Troubleshoot mechanical, electrical, software, ink-delivery, curing, and print-quality issues.
• Complete installation documentation.

• Following installation, you will train customer personnel on:
• Equipment operation
• Startup and shutdown procedures
• Print preparation
• Print settings
• Routine maintenance
• Printhead maintenance
• Ink-system maintenance
• Troubleshooting
• UV curing
• Pretreatment and adhesion
• Proper cleaning procedures

You should be comfortable explaining technical concepts clearly to operators, engineers, maintenance personnel, and management.

You will provide both on-site and remote technical support.

• Diagnosing equipment problems.
• Remote troubleshooting by phone or video.
• On-site equipment repair.
• Mechanical adjustments.
• Electrical troubleshooting.
• Software troubleshooting.
• Printhead troubleshooting.
• Ink-delivery system troubleshooting.
• Preventative maintenance.
• Replacement of machine components.
• Working directly with overseas equipment manufacturers on advanced technical issues.

Candidates must be willing and able to travel internationally.

A valid passport or the ability to obtain one is required.

• Experience with Adobe Illustrator, Photoshop, RIP software, or digital prepress is a plus.
• Experience with Toshiba, Ricoh, Epson, Kyocera, or…