Leasing Specialist

Are you someone who loves organization, systems, and getting things done? Do you take pride in accuracy, follow-through, and keeping things running smoothly?

If you enjoy working behind the scenes, supporting a fast-paced team, and seeing your work directly impact results, you may have stopped scrolling at the right company.

At Focus, we don’t just rent apartments — we sell value, lifestyle, and community. Since 2019, we’ve grown like crazy because our people are obsessed with improving lives.

We move fast, think differently, and back it up with results. Around here, passion, energy, and performance aren’t optional — they’re the standard.

Role:
Leasing Specialist

Reports To:

Leasing Leader

Compensation:
Based on experience

Schedule:

Monday–Friday

Position Type:
Hourly | Onsite

• Competitive hourly compensation
• One week of paid time off
• Eight hours of paid sick time
• Paid holidays
• Training and development opportunities
• Coaching in real estate investing and personal finance
• Fun company events and team activities

The Leasing Specialist is an office-based, operations-focused role that supports the leasing department through administrative execution, sales-related phone support, data tracking, and documentation.

While Leasing Agents focus on selling and closing, Leasing Specialists focus on execution, organization, and follow-through. This role ensures leasing activity is supported, documented, and tracked accurately.

This position is ideal for someone who thrives on structure, enjoys working with data and systems, and takes pride in keeping leasing operations running smoothly.

• Answer general leasing-related phone calls
• Enter guest cards into the system for inquiry calls received by phone
• Support Leasing Agents by handling inbound sales overflow and basic leasing questions
• Provide required phone coverage between 8:30 AM and 3:30 PM

• Add and remove residents from leases as needed
• Coordinate unit transfers and associated documentation
• File mailed-in leases and renewal documents
• Prepare and mail physical renewal letters
• Coordinate and assist with bad move-in situations caused by leasing errors

• Track leasing activity and sales performance metrics
• Prepare daily performance recaps
• Update leasing bonus tracking spreadsheets weekly
• Assist leadership with basic data analysis and reporting
• Make approved market rent adjustments
• Update property page information to ensure accuracy and consistency

• Maintain a call quality score of 5.0 or higher
• Maintain zero errors in text and email communication
• Complete resident removals, additions, and transfers accurately and on time
• Complete bonus spreadsheet updates and daily recap communication on time
• Ensure 100% of mailed-in renewals and leases are scanned and filed by the 5th of each month
• Enter all guest cards into App Folio by the end of each business day

You’ll thrive in this role if you:

• Love organization, systems, and details
• Enjoy working with data, spreadsheets, and performance tracking
• Communicate clearly and professionally
• Take pride in supporting a fast-paced leasing team
• Are dependable and consistent with follow-through
• Take ownership of your work and get things done
• Are comfortable working within clear processes and expectations

• Staying organized and managing multiple tasks
• Working with spreadsheets, data, and tracking systems
• Communicating professionally with residents, prospects, and team members
• Following established processes and meeting deadlines
• Catching errors and paying attention to details
• Supporting a team and stepping in where needed
• Learning new technology and systems
• Keeping information accurate and…