AI Solutions Analyst

Bassett Mechanical is a 3rd generation family‑owned company that provides custom‑built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities.

From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team.

The AI Solutions Analyst is a key role within the Technology & Innovation team responsible for identifying, evaluating, and shaping opportunities for automation, AI enhancement, and digital workflow improvements across the organization. This position partners directly with business units to understand real‑world processes, uncover manual work or inefficiencies, and design practical, scalable solutions that improve accuracy, reduce rework, and increase overall operational capacity.

Working under the Director of Technology & Innovation, this role supports Bassett Mechanical’s digital transformation goals by helping teams adopt modern capabilities in a practical, business‑first way. The Analyst acts as an internal consultant, bridging the gap between daily work and innovative solutions that simplify it.

• Conduct interviews, workflow observations, and job‑shadowing sessions with teams to identify opportunities to streamline processes using automation, AI, and improved workflow design.
• Develop and maintain a structured opportunity backlog capturing value, impact, problem statements, and recommended approaches.
• Analyze existing manual processes and redesign them for efficiency, clarity, and reduced rework.
• Create proof‑of‑concept models, mockups, or prototypes that illustrate how an improved workflow or automated step would function.
• Work with IT, Business Systems, and departmental leaders to evaluate feasibility, data requirements, and process impacts.
• Support larger initiatives by documenting requirements, mapping workflows, preparing test plans, and assisting with implementation coordination.
• Assist with user readiness activities including training, communication, and simple instructional materials.
• Track performance and process outcomes to ensure solutions deliver measurable value.
• Stay aware of emerging AI, automation, and digital workflow trends, and recommend improvements aligned with business needs.
• Other duties as assigned.

• Ability to assess and document current‑state workflows, identifying gaps, inefficiencies, and repetitive tasks.
• Understanding of general automation concepts such as triggers, decision logic, routing, and data movement.
• Familiarity with AI capabilities such as summarization, pattern detection, and decision support — without dependency on any specific platform.
• Capability to conceptualize future‑state workflows and communicate them in diagrams or written form.
• Strong analytical skills and the ability to break complex processes into manageable components.

• Bachelor’s degree in business, Information Technology, Data/Process Analytics, or related field; or equivalent operational experience.
• 3+ years of experience in process improvement, business analysis, continuous improvement, workflow design, or related disciplines.
• Strong communication, facilitation, and interviewing skills, with the ability to engage employees across all levels and departments.
• Demonstrated ability to design or reengineer processes for clarity, efficiency, and consistency.
• Ability to learn and adapt to new tools, especially modern AI and automation capabilities.
• Strong documentation and organizational skills with attention to detail.
• Experience with change management, user support, or training is a plus but not required.

• None