Trades / Skilled Labor Technician, Field/Service Technician
Job in
Kaukauna, Outagamie County, Wisconsin, 54130, USA
Listed on 2026-02-17
Listing for:
Herk & Associates
Full Time
position Listed on 2026-02-17
Job specializations:
-
Trades / Skilled Labor
Field/Service Technician, Maintenance Technician / Mechanic, Installation Technician
Job Description & How to Apply Below
Description
Please apply directly to our Paylocity posting.
Position
Purpose:
Deliver efficient, high-quality service that maximizes equipment uptime and drives customer satisfaction. Represent the company professionally while diagnosing, servicing, and repairing heavy construction equipment with precision and minimal callbacks.
Key Performance OutcomesDiagnostic Accuracy (KPI: First-Time Fix Rate, Diagnostic Efficiency)
- Diagnose complex mechanical, hydraulic & electrical issues with a first-time fix rate of 90% or higher.
- Use OEM diagnostic tools and software to accurately interpret codes and error messages.
- Reduce average diagnostic time to under 2 hours for standard equipment.
Job Completion and Productivity (KPI: Jobs Completed per Week, Downtime Reduction)
- Complete assigned service orders within the standard labor hours 95% of the time.
- Minimize equipment downtime through timely repairs and proactive maintenance.
- Prioritize workflow to support emergency service calls with
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