Assistant Food & Beverage Manager - Kona Village

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General Information

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Country/Region

United States of America

Province/City

Hawaii

Location

Kona Village Resort, A Rosewood Resort

Department

Food & Beverage - Services

Job Type

Full-time Permanent



Job Description

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PERSONAL

An enthusiastic, confident, creative and open-minded person. Has very good communication skills, is a people’s person and a good motivator. This role also requires organizational and analytical skills with strong leadership and training techniques. The person needs to be internationally versed and multi-cultured and stay on top of market trends and changes.

Qualifications & Working Experience

• Hotel Management Degree or Business Degree preferred.
• 3-5 years managerial experience in hotel Food and Beverage operations or freestanding lifestyle restaurants.
• Track record in leading hotel company with good business and standards.
• Knowledge of more than one language is preferred.

• Assists the Director of Food & Beverage to ensure that the Pool & Beach activities and policies are aligned with the respective Rosewood Kona Village strategy.
• Oversees the preparation and update of the Pool & Beach operations manuals.
• Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• Represents the Director of Pool & Beach in its absents.

• Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
• Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Personally, and frequently verifies that guests in the Outlet are receiving the best possible service.
• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.

• Ensures that minimum brand standards have been implemented.
• Ensures that all Food and Beverage Essentials are implemented.
• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
• Works closely with other Food & Beverage and hotel leadership team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”
• Emphasize the “Aloha” spirit within the Pool & Beach team.
• Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
• Review sales for previous day and resolve discrepancies with accounting.
• Track revenue against budget.
• Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Make note of changes as received from Catering and post function sheets for the next 7 days.
• Adjust schedules throughout the week to meet the business demands
• Ensure that associates report to work as scheduled and document any discrepancy
• Coordinate breaks for associates
• Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food…