Customer Account Liaison; Temporary

Customer Account Liaison (Temporary)

The Food Allergy Research and Resource Program (FARRP) works to develop and provide the food industry with credible information, expert opinions, tools, and services relating to a broad range of food allergen topics. FARRP takes a comprehensive approach, working and collaborating with research institutions, governmental authorities, consumer groups, and scientific societies around the globe to improve the safety of food products for consumers.

• Verify and update accounts payable and billing contact information.
• Maintain customer records, including correcting invoices, documenting edits, and recording communications.
• Track and maintain records of rejected invoices, update spreadsheets, and document invoice activity.
• Organize and maintain electronic and paper filing systems and assist with ISO file retention requirements.
• Review and update purchase order information, make invoice corrections, and submit revised invoices to customers.
• Initiate customer follow‑up regarding outstanding invoices and perform collection activities on delinquent accounts.
• Update and maintain delinquent customer account information and provide regular account status updates.
• Provide clerical and administrative support to FARRP laboratory staff as needed.

This position is located on Nebraska Innovation Campus in Lincoln, NE. In the UNL system, this full time position is categorized as an O/S Temporary Hourly staff position.

• Paid time off including vacation and sick leave
• Comprehensive insurance options including health, dental, vision, and life insurance

• High school diploma or equivalent plus two (2) years of administrative support, accounting, or related experience. Additional years of completed relevant education may substitute for experience on a year-for-year basis.
• Strong computer skills, including proficiency with Microsoft Office Suite and virtual meeting platforms such as Teams, Zoom, or similar programs.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.

• Pre-Placement Driving Record Review
  
  Required:
  
  No
• Physical
  
  Required:
  
  No
• Commercial Driver’s License (CDL) required. Subject to DOT approved pre‑employment & random testing for alcohol and controlled substances:
  No
• Criminal History Background Check
  
  Required:
  
  Yes

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.