Warranty Claims Data Analyst

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• Conducts analysis/audit/review of warranty data/costs and provides detailed reporting for product/process improvement as needed; expands root problem analysis; proposes insights and solutions for warranty/quality issues.
• Creates technological solutions and options to analyze claim information in order to make/recommend changes or adjustment to programs, policies, and processes as needed.
• Prepares monthly reporting on current warranty spend and on trending warranty/quality issues.
• Prepares aggregate data and field reports to states and regulatory entities such as NHTSA and CPSC.
• Prepares ad-hoc reports as needed showing volume, types, and disposition of claims handled.
• Assists in preparing semi-annual forecasts on yearly warranty spend and claim rates.
• Develops and delivers clear and actionable reporting of voice of the customer data to support product improvement efforts and customer and dealer satisfaction.
• Acts as a liaison for the Warranty department to consult with the Quality Assurance department and our Consumer Services and Product Support Hotline teams regarding information on trending warranty issues.
• Uses Cognos BI software to query product registration and warranty claim information.
• Identifies, documents, and tests process improvements on the warranty system to ensure the system is efficient and accurate.
• Serves as back up to other warranty team members that may include the following tasks:
• Processes product registrations, warranty claim processing, customer updates, vehicle status changes, labor rate updates, and KPP extended service contract sales.

Bachelor's degree (BA/BS) or equivalent from four-year college is required; and minimum three years related experience and/or training in an analytics/audit role; or equivalent combination of education and experience.

• Exhibits excellent oral and written communication skills.
• Demonstrates the ability to successfully prioritize and organize multiple, competing tasks.
• Extremely detail and deadline oriented.
• Brings energy and enthusiasm to group or team efforts.
• Solid knowledge and experience working with Microsoft’s Word, Excel, PowerPoint and Access software.

• Mid-Senior level

• Full-time

• Information Technology
• Manufacturing

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