Business Development Manager

Business Segment:
Personal & Private Banking

Company:
Standard Bank Isle of Man

To drive growth via the Employee Value Banking (EVB) proposition for consumer clients by identifying their financial/transactional needs and recommending suitable solutions.

• First Degreein Business Commerce

• 5 - 7 years experience in Personal and Private Banking
• Experience in the design and development of client value propositions. Experience with in CHNW/Business Clients distribution environment. Experience in the application of data management, advanced analytics, business intelligence and quantitative techniques.

• Ensures a consistent understanding of EVB across the bank (including segments, client solutions and corporate functions);
  Represents EVB at relevant internal and external forums with the necessary decision mandate.
• Acts as single point of contact for EVB across all segments;
  Manages stakeholder engagements to ensure delivery within SLA;
  Ensures EVB processes are in support of a consistent and excellent client experience.
• Drives positive client experience through implementing client feedback surveys;
  Creates models to ensure EVB clients can be measured across all channels (depending on which channel the client interacts with).
• Drives continuous improvement based on client value, service model, process improvements and sensing capability.
• Together with Marketing develop appropriate take to market strategies and initiatives (e.g., campaign management), client-based campaigns, adoption of key projects and initiatives.