Bilingual Customer Care Sr. Specialist, Credit Card + Lang Diff

Summary Of The Job

Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, April 6, 2026.

You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on‑site at the Omaha NE Tower, Kearney, NE Branch, Yankton SD Branch or Greeley CO Branch. 100% attendance required; time off requests will not be granted during the training period. Starting Monday, 5/25/26, you will then transition into your solidified shift/schedule and work remotely from home.

• 9:00am to 5:30pm MT=RFY=
• 9:00am to 5:30pm MTWRF==
• 11:00am to 7:30pm MTW=FY
• FLEX SCHEDULE – see details below

MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)

We also have Full‑Time FLEX schedules available after 7 weeks of PAID on‑site training (May 25, 2026). You can select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full‑Time). Shift availability is based on business needs, and additional hours may be offered on an as‑needed basis.

Evening, weekend and holiday availability may be required depending on business demand, either on a recurring or intermittent basis.

Please note that Full‑Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with an FNBO Customer Care Talent Advisor.

Incumbents in this role MUST reside within a 70‑mile radius of the FNBO Omaha, NE Tower:

• 1601 Dodge Street, Omaha, NE 68102
• 2223 2nd Avenue, Kearney, NE 68847
• 332 Broadway Ave, Yankton, SD 57078
• 1701 23rd Ave, Greeley, CO 80634

Benefits eligibility for all employees begins the 1st of the month following your start date (May 1, 2026).

$23.10 ($21.00 per hour + 10% language differential) – Non‑Exempt/Hourly.

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers. At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible. This role is for you if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.

• Handle inbound and outbound calls to address customer inquiries and provide support.
• Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
• Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
• Provide information about bank products and services, such as loans, credit cards, and savings accounts.
• Verify customer identity to ensure security and privacy of account information.
• Process service requests such as account openings, closures, and changes to account details.
• Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
• Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
• Gather customer feedback to improve services and enhance customer satisfaction.
• Maintain accurate and detailed records of customer interactions and transactions.

• Having an organized workstation to aid with seamless customer interactions is a best practice.
• WFH employees are required to live within a 70‑mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur.
• WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action.
• Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care.
• Employees are responsible for all…