Seasonal Customer Service Representative - Airport

Overview

Under general supervision, perform a wide variety of complex administrative duties for airport and FBO operations; assist in keeping financial and operational records. Work varies, interpretive judgment is required within generally prescribed standards and procedures; has significant opportunity for discretion and independent action. Greet customers and route phone calls providing a high level of customer service; respond to aircraft radio calls over Unicom frequency;

facilitate crew requests including rental car, hotel and catering accommodation requests; maintain and account for materials and supplies including aviation fuel levels; update, maintain, and operate point of sale system for transactions, daily balance reconciliation and reporting; compose and type correspondence; perform cleaning of airport buildings to ensure they are clean and orderly; perform overtime as required and perform other duties as assigned.

None

• Establish and maintain effective working relationships with fellow employees, officials and the public. (Daily)
• Regular timely/punctual attendance. (Daily)
• Maintain and exhibit discretion at all times when handling confidential information. (Daily)
• Prepare, organize and file records, reports and other documents. (Daily)
• Maintain and improve knowledge of office procedures, machine operations, city operations and policies. (Daily)
• Properly account for materials, supplies and funds. (Daily)
• Use computer to manage information. (Daily)

• Work Type: Light, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects
• Climbing/Balancing: Minimal, ability to sit and stand
• Walking: Minimal amount required
• Stooping/Bending: Frequently
• Stand/Sit: Sit about 85 percent of the time
• Reaching: Frequent, overhead as well as horizontal
• Vision: Adequate to perform essential job functions
• Color Vision: Adequate to perform essential job functions
• Hearing: Frequently perceive nature of sounds by ear
• Speech: Frequently express ideas by means of spoken words
• Eye/Hand/Foot Coordination: Frequently operates equipment requiring moderate ability
• Manual Dexterity: Frequently operates equipment requiring moderate ability

• Inside/Outside: Work inside
• Cold/Heat: Controlled
• Wet/Dry: Controlled
• Noise/Vibrations: Office equipment
• Hazards: None
• Fumes/Dust/Odors: None
• Infectious Diseases: Low exposure

• Ability to read and comprehend written material.
• Ability to communicate effectively, both orally and in writing.
• Ability to listen and apply information and instructions.
• Ability to organize files and effectively retrieve data.
• Ability to comprehend and apply computer software principles.
• Ability to understand mathematical concepts to include basic arithmetic.
• Ability to schedule appointments.
• Ability to organize information and prepare records and reports.

Requires excellent writing, editing, communication and computer skills. Possession of a valid Nebraska Driver’s license.

None.

Copy machine, calculator, computer, scanner, telephone, fax, and two-way radio

The above position description is intended to describe the duties of an employee in general terms and does not necessarily describe all of his/her duties.