Airline Passenger Services Agent - STT at Flight Services Thomas County, NE

Job Summary

An Airline Customer Service Agent performs all aspects of airport and customer service functions including: making reservations, preparing and issuing tickets and itineraries, computing fares, issuing refunds, checking baggage, collecting excessive baggage charges, providing passengers with general travel information, meeting aircraft at gate or loading area, performing duties in the departure lounges or at boarding gates, enplaning and deplaning passengers, checking ticket validity, completing reservations for holdovers and standbys, flight close‑out, lost and found, processing claims, handling airfreight shipments, record‑keeping, and reporting security breaches.

$15.00 per hour

• Ability to stand and walk for an eight‑hour shift.
• Ability to speak and be understood when giving directions/information to passengers.
• Ability to handle repetitious questions from customers in a friendly, outgoing manner.
• Personal appearance and grooming that presents a favorable corporate image.
• Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight‑hour shift.

• HS Diploma, GED or Equivalent.
• Ability to count money.
• Ability to judge distance.
• Reports to work on a regular and timely basis.
• Must be willing to wear uniform and insignia as prescribed by the Company.

• Hear and respond to customers.
• Computer experience necessary.
• Demonstrates qualities of leadership, initiative, and judgment.
• Must be able to read, write, speak and understand the English language.
• May be necessary to speak other language(s), in addition to English, depending on customer contract.

• Must be able to lift up to 70 pounds (31.9kg).
• Ability to work weekends (Friday, Saturday, Sunday), holidays, and days off.

• Access to pay in advance through Daily Pay app.
• On the spot awards offered through the Awardco Platform including gift cards.
• Multiple options for full and part‑time employees for medical care.
• Employee Extras such as travel discounts, pet insurance, discount shopping & More!
• Wellness Programs offered to all employees.
• 401k program with company match.
• Internal mobility and transfer opportunities.

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.