Guest Service Associate

Drop Zone is coming to Kearney, NE, and we are hiring a Guest Service Associate to create a fun, smooth, and welcoming experience for every guest. This role serves as the first impression of the venue and supports guests with check-in, reservations, gameplay assistance, and general questions.

As a Guest Service Associate at Drop Zone, you will be the first impression for every guest who walks through the door. This role focuses on creating a fun, smooth, and welcoming experience by supporting check-ins, reservations, gameplay assistance, and answering guest questions throughout their visit.

Welcome and assist guests with check-in, reservations, and general venue questions while creating a positive first impression.

Provide basic game demonstrations and help guests understand how to play to ensure an enjoyable and smooth experience.

Assist guests with golf clubs and equipment to help them get started safely and efficiently.

Enforce safety guidelines and maintain a safe playing environment throughout all gameplay zones.

Maintain cleanliness and organization throughout the venue, including guest service areas, bays, pickleball courts, and the putting course.

Promote and sell retail items when applicable, keep displays stocked and presentable, and respond quickly and professionally to guest inquiries and requests.

Excellent customer service and communication skills are essential. Candidates should enjoy interacting with guests and providing friendly, helpful support throughout their visit.

Ability to work well with a team in a fast-paced environment while staying positive, professional, and guest-focused at all times.

Basic computer skills are required to support reservations, guest check-in, and general system use during daily operations.

Physical ability to lift and move golf bags, clubs, and equipment as needed while remaining active throughout the shift.

Hospitality, retail, or entertainment experience is a plus but not required. This is a part-time, in-person role with starting pay from $15.00 per hour
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Creates a welcoming, friendly experience and builds positive interactions with guests throughout their visit.

Clearly communicates information, instructions, and answers to guest questions in a professional manner.

Responds quickly to guest needs and inquiries while helping resolve issues efficiently and calmly.

Comfortable using basic computer systems for reservations, check-in, and guest support tasks.

Understands and enforces safety guidelines to maintain a safe environment across all activity areas.

Manages multiple guest requests, tasks, and responsibilities effectively in a fast-paced setting.