Teller​/Personal Banker

Position:
Teller/Personal Banker Department:
Teller Supervisor:
Branch Manager/AVP Retail Banking Manager

Job Description:

The teller will provide excellent customer service while efficiently and accurately processing transactions, handling currency, accepting payments, verifying funds and explaining bank products while working in a team environment. Assist Customer by opening accounts

Essential Functions:

Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.

Cash checks for customers after verifying identification and checking account balances in accordance with bank policy

Open New Account products

Enters transactions into computer and issues customer receipts

Balance cash against computer records at beginning and ending of shift

Issue cashier’s checks, personal money orders, and gift cards

Redeem savings bonds for customers only Explains bank services and charges to customers

Observes suspicious behavior and report any such activity

Assists customers in opening accounts and general customer service

Balance coin machine, vault balancing including cash sales and money ordering

Process deposits and payment transactions through back counter

Process the renting, accessing and closing of safe deposit boxes

Greet and refer customers to appropriate bank personnel to meet their financial needs.

All other duties as assigned

Knowledge &

Experience:

Excellent Customer Service skills

Prior banking experience is preferred.

Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Communication Skills – The ability to communicate effectively

Mathematics – using mathematics to solve problems

Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner

Time Management – managing one’s own time and the time of others within the group

Administrative skills – basic computer skills including 10 key experience

Education/Training:
High School Diploma (GED or High School Equivalence Certificate). Must have cash handling and customer service experience. Banking experience preferred.

Hourly full time position 35 to 40 hours per week with varying hours Monday through Friday and rotating Saturday.
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