Customer Service Representative; CPAP​/Sleep Therapy - DME Intake

Position: Customer Service Representative (CPAP / Sleep Therapy - DME Intake)
Job Summary

We are seeking a Customer Service Representative to support patients in a front-desk, receptionist-style healthcare environment. This role focuses on assisting patients with medical equipment (specifically) CPAP devices) while providing excellent customer service, insurance support, and scheduling coordination. Candidates with hands-on patient care with CPAP experience or knowledge is required.

Essential Job Functions

+ Serve as the first point of contact for patients via inbound and outbound calls

+ Support patients with medical equipment orders, scheduling, and general inquiries

+ Obtain, analyze, and verify referral and patient information

+ Create and process orders for medical equipment as prescribed by physicians

+ Educate patients on insurance coverage and financial responsibility

+ Accurately document all calls and interactions according to SOPs

+ Develop and maintain knowledge of products and services

+ Route calls appropriately and follow up when needed

+ Review documentation for accuracy and completeness

+ Perform insurance verification to confirm eligibility, coverage, deductibles, and coinsurance

+ Obtain pre-authorizations when required and submit physician orders for approval

Qualifications

+ Customer service experience (call center or office-based preferred)

+ Medical, healthcare, or patient care experience

+ CPAP experience required (professional or personal use)

+ Office or front-desk experience

+ Comfortable working in a fast-paced, phone-heavy environment

+ Strong communication, organization, and documentation skills

+ Hands-on patient care experience (CNA, MA, DME, or similar roles)

+

Experience with insurance verification or prior authorizations

+ Durable Medical Equipment (DME) experience

+ Healthcare scheduling or EMR system experience

Work Environment

+ Onsite, office-based role

+ Receptionist-style healthcare setting

+

Schedule:

Monday-Friday, 8:30 AM - 5:00 PM

+ Rotating on-call schedule ($150 flat rate on-call stipend + hourly pay for time spent handling calls): 1 week every 4 weeks (performed remotely) - On-call coverage includes evenings, weekends, and holidays

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Job Type & Location

This is a Contract to Hire position based out of Kearney, NE.

Pay and Benefits

The pay range for this position is $18.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kearney,NE.

Final date to receive applications

This position is anticipated to close on Mar 13, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.