Patient Support And Document Specialist
Listed on 2026-03-05
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Healthcare
Healthcare Administration, Medical Billing and Coding
* Role Overview
* We are seeking a
* Patient Support & Documentation Specialist
* to assist patients throughout the full intake and equipmentordering process. This role handles inbound and outbound calls, reviews documentation, verifies insurance, processes orders, and schedules patients for medicallynecessary equipment. Ideal candidates are patient focused, organized, and comfortable working in a fastpaced healthcare support environment.
* Key Responsibilities
* * Patient Communication & Call Handling
* * Respond to incoming calls and emails quickly while meeting service performance targets
* Make outbound calls to gather missing information, confirm patient details, or follow up on referrals
* Clearly explain equipment orders, next steps, and patient financial responsibility
* Provide accurate information about products, services, and support options
* Order Entry & Documentation
* * Evaluate referral documentation for completeness and accuracy
* Enter and process patient orders according to established procedures
* Maintain thorough and accurate call documentation
* Ensure all forms and records meet compliance standards
* Insurance & Authorization
* * Verify patient insurance eligibility and benefits
* Identify copays, coinsurance, deductibles, and coverage requirements
* Obtain preauthorizations when required
* Submit physician orders to insurance carriers and follow up on pending approvals
* Administrative & Support Tasks
* * Track pending orders and ensure timely followup
* Route calls to appropriate teams or departments
* Maintain uptodate knowledge of products and services offered
* Required Skills & Experience
* * Customer service or call center experience
* Medical office, patient care, or healthcare support experience preferred
* Strong attention to detail with documentation and data accuracy
* Ability to manage high call volumes and multitask
* Professional communication and strong problem solving skills
* Preferred Qualifications
* * Handson patient care experience
* Experience with CPAP, respiratory equipment, or DME products
* Prior insurance verification or healthcare documentation knowledge
* Experience Level
* * Entry Level* - training provided; healthcare experience strongly preferred.
* Job Type & Location
* This is a Contract to Hire position based out of Kearney, NE.
* Pay and Benefits
* The pay range for this position is $18.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
* Workplace Type
* This is a fully onsite position in Kearney,NE.
* Final date to receive applications
* This position is anticipated to close on Mar 17, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in…
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