Customer Service Representative

Position Overview

We are seeking a Customer Service Specialist to support patients by managing the full front‑end service process. This role involves answering inbound calls, making outbound calls, processing orders, verifying insurance, reviewing documentation, and ensuring patients receive the equipment prescribed by their providers. The ideal candidate is organized, patient‑focused, comfortable with high call volumes, and able to deliver excellent service in a healthcare environment.

Key Responsibilities Patient Support & Communication

+ Answer inbound calls and emails promptly while meeting performance goals

+ Make outbound calls as needed to follow up, confirm details, or gather missing documentation

+ Educate patients on their financial responsibility when applicable

+ Provide accurate information about products, services, and general support inquiries

+ Route calls appropriately and follow up to ensure resolution

Order Processing & Documentation

+ Review referral documentation for accuracy and completeness

+ Create and process patient orders

+ Verify and submit required forms and supporting documentation

+ Maintain detailed, accurate records in accordance with SOPs

+ Schedule patients to receive equipment as ordered by their provider

Insurance Verification

+ Complete insurance eligibility checks

+ Determine coverage, co‑insurance, and deductibles

+ Obtain pre‑authorization when required

+ Submit physician orders to insurance carriers for review and approval

Product & Company Knowledge

+ Stay current on all products and services offered

+ Maintain a working understanding of equipment types, ordering requirements, and patient needs

Required Skills & Experience

+ Customer service or call center experience

+ Experience in healthcare, medical office work, or patient interaction

+ Understanding of insurance processes preferred

+ Strong attention to detail and documentation accuracy

+ Ability to work in a fast‑paced, high‑volume environment

+ Excellent communication and problem‑solving skills

Preferred Qualifications

+ Hands‑on patient care experience

+ Familiarity with CPAP equipment or respiratory products

+ Prior experience with medical documentation and insurance verification

Experience Level

Entry Level - training provided, healthcare experience strongly preferred.

Job Type & Location

This is a Contract to Hire position based out of Kearney, NE.

Pay and Benefits

The pay range for this position is $18.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kearney,NE.

Final date to receive applications

This position is anticipated to close on Mar 17, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We…