Patient Scheduling and Service Associate

Greeting and providing excellent customer service to all patients and visitors. Check-in patients for all providers and ancillary services and direct them to the correct area after check-in. Verify patient demographic information, collect co-pays, and register patients in multiple databases. Schedule, check-in patients for specialty outreaches, and verify demographics once the patients have been seen ntaining appearance of Front Lobby, waiting areas, and coffee bars.

Sort and distribute mail. Check vendors to make sure they have signed-in with rep tracks. This position will report to the Front Desk/Switchboard supervisor.

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

• Communicates effectively and professionally with patients, visitors, physicians, and coworkers
• Interacts with others in a positive, respectful, and considerate manner.
• Welcomes and directs patients, his/her relatives, or other responsible individuals to obtain necessary information for account processing, to include but not limited to, identifying and biographical information, insurance and financial information, employment information, emergency contacts and any/all required information. Ensures that business office duties are carried out according to facility policies and procedures
• Displays courtesy and sensitivity at all times. Manages difficult or emotional customer situations, completing and reporting incidents as necessary. Responds promptly, courteously and professionally to customer needs whether in person, or by telephone. Works closely with physicians, nursing, ancillary departments, patient financial services, patients, insurance companies and families with equal respect and understanding.
• Demonstrates an in-depth understanding of the computer systems required to complete this position and demonstrates a thorough working knowledge of such. Recommends revisions in business office policies and procedures to maintain compliance with federal and state rules and regulations
• Welcomes newly assigned tasks and projects and learns new skills as needed to adapt to organizational change. Manages competing demands. Accepts criticism and feedback in a positive manner. Changes Approach or method to best fit the situation.
• Must be proficient in the activation of and announcing of all patient access emergency call systems; able to respond timely and appropriately within limits, to an emergency situation as outlined in dept. procedures.
• Maintain the appearance of the front lobby, waiting areas, and coffee bars.
• Sort and distribute mail to appropriate designees in the mailbox distribution areas.
• Welcomes and directs vendors after they have signed-in.
• Performs according to established compliance policies and procedures
• Remains current on all federal and state guidelines regarding business office practices (e.g., fraud, abuse, and anti-kickback statutes)
• Contributes to the progress and development of the organization's adopted performance-improvement program
• Performs according to established performance-improvement policies and procedures
• Analyzes work area and makes recommendations for potential cost-effective improvements
• Ensures that financial transactions follow generally accepted accounting principles and facility policy
• Serves as a positive liaison with insurance companies

• High school education or equivalent required.
• 1-2 years of medical experience and/or secretarial experience preferred.
• Knowledge of medical terminology; computerized office systems, and third party payer requirements preferred.

• Is able to organize/prioritize work, work in an environment with patient populations of acute, chronic, and complex disease processes, follow written and oral instructions, detect, resolve, and correct problems, react and perform in stressful and emergency situations.