Manager III - Strategic Operations -FACTS - NBS

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations. We serve more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of students, families, and supporters worldwide.

Manager III, Strategic Integration

• Assess operational workflows and processes using data analysis, process mapping, stakeholder interviews, and observation to identify inefficiencies, service gaps, and root causes.
• Develop and prioritize improvement initiatives with clear recommendations, success metrics, and projected impact on efficiency, quality, and service delivery.
• Present insights and recommendations to leadership in a concise, actionable manner to support informed decision‑making.
• Identify and address customer‑experience challenges (e.g., onboarding friction, service delays, accuracy issues) and drive solutions that enhance satisfaction and retention.
• Design and implement scalable operational solutions that increase capacity and efficiency without proportional increases in manual effort or headcount.
• Partner with technical teams to deliver automation and system enhancements, including AI‑enabled workflows, ensuring solutions are practical, scalable, and aligned with operational needs.
• Evaluate emerging technologies and tools and recommend solutions that deliver measurable business value and support long‑term operational effectiveness.
• Collaborate cross‑functionally with Operations, Engineering, IT, Product, and other stakeholders to ensure operational solutions are compatible with system architecture, data standards, and technical constraints.
• Support strategic integration initiatives by contributing to business cases, evaluating cost and impact, and assisting with planning, prioritization, and execution.
• Establish and maintain operational standards and documentation, including playbooks, best practices, and progress reporting, to ensure consistency, sustainability, and leadership visibility of outcomes.

• Bachelor’s degree in computer science, information systems, engineering, business administration, or a related field (advanced degree preferred).
• Minimum of 6–8 years of progressive experience in roles involving operational improvement, technology‑enabled process design, and cross‑functional collaboration.
• Demonstrated experience identifying business or operational challenges and translating them into scalable solutions with measurable results.
• Experience with automation tools, AI/ML capabilities, system integrations, or data‑driven workflow improvements in an applied business environment.
• Experience in K‑12 education technology, tuition management, financial aid administration, student information systems, or similarly regulated service environments (preferred).
• Experience supporting organizations through operational transformation or technology‑enabled process redesign (preferred).
• Background in software development, systems implementation, workflow automation, or technical product collaboration (preferred).

• Strong analytical skills, including process diagnostics, root‑cause analysis, and operational performance improvement.
• Proven ability to manage complex initiatives across multiple stakeholders and functions.
• Ability to move fluidly between diagnosing business problems, designing effective solutions, and driving execution.
• Capability to produce measurable outcomes through thoughtful analysis, strong cross‑functional partnership, and disciplined implementation.
• Familiarity with school administration platforms, enrollment systems, billing workflows, payment processing, or multi‑party service delivery models (preferred).
• Knowledge of enterprise integration practices, API‑based workflows, and data movement across systems (preferred).

Salary range: $120,000 to $160,000, depending on experience.

Benefits include medical, dental, vision, HSA and FSA, generous earned time off, 401(k) with student‑loan repayment options, life and AD&D insurance, employee assistance program, employee stock purchase program,…