Club Manager

Job Title

Club Manager

District Manager

Full Time/Supervisor/Exempt/Non-Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring all team members deliver great customer service.
• High involvement in front desk tasks: greeting and welcoming members, conducting gym tours, handling member service issues/questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on current marketing promotions.
• Complete manager portion of onboarding in Paycom for new hires.
• Ensure the club is open and staffed at all business hours.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

• Customer service: communicate and interact with customers (including coworkers and the public) in a way that exceeds expectations.
• Listening: actively listen, empathize, and collaborate to solve problems.
• Problem solving: recognize, define, analyze, propose solutions, and seek assistance as needed.
• Diplomacy: demonstrate tact and skill in all interactions using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Stand and walk at least 75% of shift.
• Talk in person or on the phone at least 75% of shift.
• Lift up to 50 lbs less than 30% of the time.

• Dental insurance
• Health insurance
• Vision insurance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Bonus based on performance
• Free uniforms
• Paid time off
• Training & development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.