Design Center Support Kitchens​/Flooring Showroom

Design Center Support - (full-time) - Kitchens/Flooring Showroom

Builders Warehouse, Kearney, Nebraska, United States

Do you have an interest in interior design for residential homes and commercial buildings?

Do you like helping people plan and create their home or office to their specific needs?

About the Role:

The Design Center Support role is essential in providing exceptional customer service and support within the design center department including kitchens & bath, flooring, and doors & windows. This position focuses on assisting customers in selecting products and materials that align with their design vision, ensuring a seamless and enjoyable shopping experience. The successful candidate will collaborate closely with design consultants to assist customers and maintain an organized design center.

Additionally, this role involves managing inventory and ensuring that displays are visually appealing and up-to-date. Ultimately, the Design Center Support team member plays a crucial role in enhancing customer satisfaction and driving sales through effective design solutions.

• Provide the highest level of service to all customers ensuring each customer is greeted and welcomed to the Design Center.
• Maintain professional business contact with customers offering refreshments and updates on Design Center/Flooring Sales Rep status.
• Gather customer information and complete a prequalify online form notifying Design Center/Flooring Sales Rep to contact within allotted time.
• Provide customers with information on additional items related to product purchases or direct the customer to the Sales Reps or departments to complete their projects.
• May order SPO product on display in the showroom to include bath hardware, cabinet hardware, and other accessories for customers who are not doing a full project with a Sale Rep.
• Conduct showroom tours of the Design Center to add value and improve the customer’s expectations.
• Maintain knowledge of vendors, vendor books, and vendor pricing on design center products.
• Maintain samples, literature, and brochures on the showroom floor.
• Follow up on notes and customer information resolving questions and concerns in a timely manner.
• Ensure the showroom area is clean and inviting to customers, including organizing, dusting displays, cleaning countertops, and sweeping.

• Attention to detail with strong organizational and time management skills with ability to multi-task.
• Computer literacy with ability to learn new computer software programs (i.e.: Word, Excel, Outlook, Internet).
• Excellent written and oral communication and presentation skills.
• High level customer service skills.
• Sense of urgency and self-motivation; ability to work independently.

Varied hours covering our store hours M-F 7am to 6pm and every other Saturday 8am to 4pm.

8 Paid Holidays

Employee Discount

401k Retirement Plan (with company match)

Profit Sharing Plan

Medical

Vision

Disability

Life

Medical and Dependent Flex Accounts

HSA Account

Background check and pre-employment drug test required.