Airline Passenger Services Agent - STT at Flight Services Thomas County, NE

Company Overview

Worldwide Flight Services employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. We provide a full-service capability that includes aviation cargo, airline passenger, and ramp services. Our team of highly trained, skilled, and confident airport service professionals is supported by local training and development.

An Airline Passenger Services Agent performs all aspects of airport and customer service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excessive baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures;

performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities;

receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related to the foregoing as directed by management. Remain cognizant of WFS staff, security contractors, and visitors, activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistle blower program.

Rate of Pay: $15.00 per hour

• Stand and walk for an eight-hour shift.
• Speak and be understood when giving directions/information to passengers.
• Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
• Maintain a personal appearance and grooming that presents a favorable corporate image.
• Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.

• HS Diploma, GED or equivalent.
• Ability to count money.
• Judgement of distance.
• Regular and timely attendance.
• Must be willing to wear uniform and insignia as prescribed by the Company.

• Hear and respond to customers.
• Computer experience necessary.
• Demonstrate qualities of leadership, initiative, and judgment.
• Read, write, speak, and understand the English language.
• Knowledge of other language(s) may be required based on customer contracts.

• L lift up to 70 pounds (31.9 kg).
• Work weekends (Friday, Saturday, Sunday), holidays, and days off.

• Access pay in advance through Daily Pay app.
• On-the-spot awards through Awardco Platform.
• Multiple options for full and part-time medical care.
• Employee extras: travel discounts, pet insurance, discount shopping.
• Wellness programs for all employees.
• 401(k) program with company match.
• Opportunities for internal mobility and transfers.

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.