Part Time Member Service & Sales; Teller

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Location:

Kearns, 4015 W Branch 5471 South 4015 West Kearns, UT 84118.

Schedule:

Part Time;
Monday – Friday Hours will vary between 8:40am – 6:15pm;
Saturdays 8:40am – 2:15pm. Day off during the week when a Saturday is worked. Flexibility needed 20 – 25 hrs./week based on needs of the branch.

Starting competitive pay of $17.50 per hour with increases depending on experience. Incentives and performance reviews with opportunities to increase compensation.

• Excellent medical and dental benefits with minimal employee contribution (full time employees).
• Paid time off, volunteer time off, and paid holidays.
• Matching 401K.
• Tuition assistance.
• Professional development and more.

• Provide exceptional member service by assessing member needs, advising to meet their needs, and assisting with transactions such as opening new accounts, servicing existing accounts, and explaining products and services that best suit members’ needs.
• Recognize member needs, educate on options for managing financial transactions through MACU tools, resources, and technology, and cross‑sell products and services as needs arise through a consultation approach.
• Focus on increasing member satisfaction and account retention and meet sales and service goals.
• Use lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolve problems by clarifying member complaints, determining causes, providing solutions, expediting corrections or adjustments, and following up to ensure resolution.
• Follow up with member interactions with thank‑you notes and phone calls using the MACU New Member Onboarding approach.
• Maintain cash drawer, initiate wire transfers, cashier's checks, and cash advances.
• Create VISA cards, open and process IRA transactions, certificates of deposit, and redeem savings bonds.
• Use judgment to place appropriate check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Accurately and efficiently process transactions in accordance with established policies and procedures.
• Assist in opening and closing procedures of the branch.
• Responsible for branch security, including vault combinations, security codes, and member information.

• Bilingual English/Spanish preferred but not required.
• Represent the credit union in a professional manner, in dress and actions.
• Keep work area neat and clean.
• Respond to email/voicemail/missed calls/other communication in a timely manner.
• Actively participate and complete product knowledge courses.
• Travel may be required.
• Comply with all regulations as required by law.
• Perform other duties as assigned.

• Proficient computer operating skills.
• Understanding of Microsoft Office Suite (Outlook, Word, Excel).
• Thorough knowledge of credit union policies, procedures and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross‑sell financial services to create exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively using written and verbal communication.

At least six months of customer service experience. Industry experience preferred.

High school diploma or equivalent.

A valid driver’s license is required. Complete MSR onboarding through the following within the first 90 days:
Branch Foundations, Teller Branch Checklist, Products & Services Teller Follow‑up Training, Computer/Office Equipment Skills.

• Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently.
• Ability to stand, walk, kneel and crouch occasionally.
• Close vision: clear vision at 20 inches or less.
• Distance vision: clear vision at 20 feet or more.
• Lift up to 10 pounds consistently and up to 50 pounds occasionally.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.