SDA Sales Operations Manager

Overview

LOCATION: Min 3 days a week on site, Kearny, NJ

EMPLOYMENT CLASSIFICATION: Full-time Regular Employee/Exempt

Start Date: March 2026

SUPERVISOR: Sales Director or Equivalent – SDA

JOB PURPOSE: The Sales Operations Manager is responsible for managing the operations of our Sales Specialists who support the SDA department. In this role you will be responsible for overseeing and streamlining the work order process, coordinating with internal teams on sales initiatives, and ensuring that customer orders are processed efficiently. The Sales Operations Manager will assist National Account Managers with further responsibilities, including but not limited to sales presentations, promotional sheets, and ADHOC projects.

SALARY: $85,000 - $90,000

BONUS: Discretionary, annual

ESSENTIAL JOB FUNCTIONS:

• Collaborate with cross-functional teams to define scope, objectives, and key deliverables.
• Scope definition: specifying the features, functions, and characteristics of each new product launch.
• Work with internal teams to develop detailed project plans, timelines, and resource requirements.
• Coordinate timelines to be shared with other departments to open channels of communication within the company.
• Initiative Planning and Execution
  :
  • Coordinate all project activities, including initial order quantities, inventory levels, product exclusives, pricing, and SKU information collection.
  • Monitor project/initiative progress and address any issues or roadblocks that may arise.
  • Ensure that project tasks are assigned and completed according to the established timeline.
  • Work with other internal and external departments to gather necessary information for project completion.
  • Use problem solving skills to identify potential risks, develop strategies to mitigate them, and make informed decisions to keep projects on track.
• Stakeholder Communication
  :
  • Act as a point of contact for internal and external stakeholders, ensuring effective communication and alignment.
  • Provide regular updates on project status, milestones, and potential risks to relevant teams and management.
• Product Launch
  :
  • Coordinate the launch of SDA appliances, including marketing, sales, logistics, warehouse coordinator, and service team.
  • Ensure documents, assets and pricing needed for retailers has been provided within the specified deadline to ensure on time product launch with external companies.
  • Monitor post-launch performance and gather feedback for future improvements and missed opportunities.
  • Maintain active list of all samples of new products and returns located in the SDA office.
• Documentation and Reporting
  :
  • Report back to team, ways to improve moving forward, evaluate the success of the overall initiative against the initial objectives.
• Product Coordination
  :
  • Work with the Sales Analyst to make them aware of any stock call outs.
  • Monthly meetings with New Product Team to discuss upcoming promotions and inventory concerns.
• Management Responsibilities
  :
  • Train and manage SDA Sales Support Specialists.
  • Ensure they have all necessary tools to complete their tasks successfully.
  • Act as back up for overflow of work and when the SSS is out of office.
  • Provide evaluations and feedback to SSS staff.

• Bachelor’s degree in business, or a related field.
• Proven experience as a Sales Operations Manager or similar role.
• Excellent organizational, time management, and problem-solving skills.
• Exceptional communication and leadership abilities.
• Ability to work collaboratively in a dynamic, cross-functional team environment.
• Results driven with innovative solutions.
• Sets clear goals and motivates team members.
• Adaptability to changing project requirements, launch dates, unexpected challenges, and market shifts.