Insurance Customer Service Rep

Job Description

At John Costa State Farm
, insurance is about building trust, providing guidance, and helping people protect their families. With 18 years of experience as a State Farm Agent, John Costa has built a reputation for exceptional service, integrity, and long-term client relationships. As a Chairman Circle Agent, consistent Ambassador Travel Qualifier, and multiple-time Presidents Club qualifier, John has earned recognition for both production and customer‑focused excellence.

Our agency is built on accountability and a commitment to delivering outstanding client experiences. We foster a supportive, team‑oriented environment where employees receive the coaching, training, and resources needed to grow and succeed.

We're seeking an Insurance Customer Service Representative to join our agency and play a key role in delivering exceptional support to our clients. In this position, you'll assist customers with policy servicing, billing questions, claims support, and account updates while helping maintain the high service standards our agency is known for.

• Base salary of $40,000-$65,000 based on experience
• Paid time off
• Health, dental, and vision insurance
• 401k plan
• Clear path for career advancement

If you're passionate about helping people, enjoy problem-solving, and want to build a long-term career with a respected agency,
apply today!

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Tuition Reimbursement
• Career Growth Opportunities
• Retirement Plan
• Licensing Assistance
• Holidays Off
• 401k Plan
• Professional Development
• Office Snacks and Coffee
• Personal Workspace
• Flexibility with Work Location (Home Optional)

• Answer inbound calls and respond to customer inquiries regarding policies, billing, claims, and service requests
• Assist clients with policy changes, endorsements, account updates, and payment arrangements
• Maintain accurate customer records and documentation within agency systems
• Resolve customer concerns professionally and elevate complex issues when necessary
• Provide clear guidance and support throughout the customer experience
• Deliver exceptional customer service while building long-term client relationships

• Strong customer service skills and professional phone presence
• Excellent verbal and written communication abilities
• Strong attention to detail and accuracy when handling customer information
• Problem‑solving skills and ability to navigate customer concerns effectively
• Comfortable using CRM systems, email, and other technology platforms
• Strong organizational and time‑management skills
• Bilingual skills are a major plus