Customer Service Associate

Customer Service Associate

As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner while upholding the Uniqlo service philosophy.

Job Responsibilities:

• Interact with customers over voice and multiple written channels.
• Respond to queries related to products, services, processes, and policies.
• Handle and resolve complaints in accordance with established policies and procedures while maintaining Customer First Mindset.
• Assist customers with placing orders and navigating our e-commerce site.
• Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution.
• Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
• Liaise with distribution centers to research disruption to order fulfillment or return process.
• Liaise with retail stores to resolve customer concerns related to the store experience.
• Responsible for maintaining a clean work area.
• Perform other related duties as assigned based on the need of the business.

Qualifications:

• High school diploma or equivalent
• Minimum six (6) months of customer service experience, retail or call center preferred
• Excellent interpersonal, active listening, and verbal and written communication skills
• Proficiency in Spanish preferred
• Ability to multitask while handling customers' inquiries with a professional manner and calm disposition
• Proficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum)
• Strong time management, problem-solving, and decision-making skills
• Positive attitude and open to constructive criticism.
• Adaptability and accountability
• Regular, dependable attendance and punctuality are required

Hourly Rate: $19/hour

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.