General Manager

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Kearny, NJ, US

Salary Range: $ To $ Annually

Refrig-IT is looking for a General Manager.

• Lead all fulfillment and warehouse activities including receiving, inventory management, picking/packing, and shipping.
• Ensure all SLAs (Service Level Agreements) and KPI’s are met for accuracy, speed, and cost-efficiency.
• Oversee equipment, facility, and safety standards compliance.

• Serve as the primary operational contact for clients.
• Ensure client KPIs are tracked, met, and reported on regularly.
• Drive continuous improvement initiatives that increase customer satisfaction and retention.
• Hire, train, and manage department leads and warehouse staff.
• Establish a performance-driven culture with clear accountability.
• Conduct regular start of shift meetings, performance reviews, and coaching.

• Develop and manage budgets, labor forecasts, and productivity metrics.
• Identify cost-saving opportunities and drive P&L performance.
• Collaborate with leadership and sales team to plan capacity expansion or new service offerings.

• Oversee WMS (Warehouse Management System) performance and integrations.
• Champion process automation when needed and lean warehousing principles.
• Ensure accurate data entry and operational reporting.

• Perform other tasks and/or duties as they may be assigned.

• Conducts oneself and operates equipment and acts in accordance with all company policies, safety rules, regulations, laws, including wearing proper personal protective equipment.
• Conducts oneself in a positive professional manner at all times.
• Takes advantage of all opportunities to attend training sessions to upgrade knowledge.
• Continually recommend measures to improve production and quality methods, equipment performance and use, safety and workplace environment.
• Make suggestions for improving the company.

Education and Experience:

• 5+ years of leadership experience in logistics, warehouse, or fulfillment operations, ideally in a 3PL environment.
• Proven track record of managing teams of 30+ employees across multiple departments/shifts.
• Strong working knowledge of WMS systems, inventory controls, and order management tools.
• Demonstrated ability to manage budgets, drive efficiencies, and meet KPIs.
• Excellent communication and interpersonal skills, with a client-first mentality.
• Strong organizational, analytical, and problem-solving capabilities.