Intermodal Dispatcher

Job Description

The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of customer freight. The role owns the relationship with independent contractors and coordinates accurate delivery of goods in a timely fashion. Core responsibilities include providing support to drivers, responding quickly to questions, troubleshooting, and proactively monitoring freight movement to ensure customer satisfaction.

Intermodal Dispatcher

$65,000–$70,000 annually

• Ability to multi‑task and prioritize situations in a fast‑paced environment (load‑planning/dispatching)
• Communicate with drivers to prioritize loads, define routes, and set schedules
• Monitor containers to prevent demurrage and storage fees
• Provide detailed instruction to personnel via email and phone
• Accept loads and provide excellent customer service
• Make routing decisions that satisfy customer expectations and company financial objectives
• Ensure shipping data is entered into the system timely and accurately
• Other duties as assigned

• Intermodal transportation experience strongly preferred
• Self‑motivated problem‑solver with a desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long‑term career with an industry‑leading company
• Ability to present and maintain a positive corporate image in a fast‑paced environment
• Proactively establish and maintain effective team relationships with all support departments
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Willingness to work a flexible schedule

• The ideal candidate has a “can‑do” attitude with a “will‑do” work ethic
• Ability to work in a fast‑paced environment
• Effective communication with all levels of operations
• General computer skills (Microsoft Office, Outlook, AS400)
• Excellent communication and problem‑solving skills

Forward Air is an Equal Opportunity employer.