General Service Technician

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, we have grown to nearly 1,300 auto‑repair shops and tire dealers in 32 states, supporting each company’s regional strength and community connections.

Under the Monro banner, we are united TEAM, sharing the same mission to bring our guests the highest quality tire and auto service in the industry.

Compensation: $16‑18 per hour based on experience. The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests.

As a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in‑store atmosphere.

• Accurately perform basic vehicle services and repairs in accordance with Monro standards of operation.
• Tire services: wheel removal, balancing, patch/plug repair, mounting, TPMS service and repair.
• Vehicle services: lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade, filter replacements), battery testing and installations.
• Consistently complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist in inventory management: pulling tires and parts, unloading, and stocking inventory.
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and a guest‑ready condition.
• Perform services in accordance with Monro’s safety standards, including wheel torque, oil safety, and compliance procedures.
• Test‑drive vehicles in accordance with Monro’s Road Test policy, observing local traffic and safety laws.
• Understand and adhere to company policies, government standards, environmental codes, and OSHA standards.
• Maintain technical knowledge and capabilities by completing all required Monro University training courses and modules.
• Assist in guest care, work order completion, register assistance, facility maintenance, and outside purchase ordering.
• Act as a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Communicate all products and services Monro offers to guests.
• Perform other duties as assigned and required.

• High school diploma or equivalent (preferred).
• Automotive training or equivalent education/experience in basic car maintenance and repair.
• Current valid driver’s license with satisfactory MVR and ability to operate customer vehicles for test drives.
• Ownership of a basic set of tools or participation in Monro’s tool purchase program.

This job operates in an automotive shop environment. Exposure to moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

• Ability to work flexible hours, days, evenings, weekends, and holidays.
• Lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

• Performance‑based incentives
• Paid vacation and holidays for full‑time teammates
• Reimbursement for ASE certifications
• Reimbursement for State Inspection Licenses, where applicable
• 401(k) eligibility immediately upon hire
• Direct deposit
• Employee discounts
• Health, vision, and dental coverage for full‑time teammates
• Employee access perks
• Career advancement opportunities

Growth Opportunity:
At Monro we’re committed to helping our teammates grow their career through coursework, leadership development, and open opportunities. Our teammates receive on‑job training, company‑sponsored certifications, and Monro University curriculum that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.