Automotive Service Advisor

Leon's Auto Center – Keene, NH

Full-Time | Growth-Focused | No Automotive Background Required

Let’s say this upfront:
You do NOT need an automotive background to apply.

• Leadership presence.
• Strong communication skills.
• Emotional intelligence.
• Organization under pressure.
• And the drive to own outcomes.

We can teach cars. We cannot teach character.

This is not a “front desk job.”

• Sales.
• Customer leadership.
• Workflow coordination.
• Trust-building.
• Performance accountability.

You are the bridge between the customer and the shop. You set the tone. You control the communication. You protect the experience.

• Greeting customers and setting expectations clearly.
• Explaining inspection results in plain language.
• Presenting estimates confidently and ethically.
• Providing proactive updates (customers never chase us).
• Coordinating workflow with the shop team.
• Following up on deferred work and thank-you calls.
• Protecting margins while applying policies correctly.

You are not “taking messages.” You are guiding decisions.

We invest in professionals.

• Competitive base pay + performance incentives.
• Paid time off.
• Paid holidays.
• Health insurance.
• Dental insurance.
• Paid health club membership.
• No weekends.

If you produce results and build trust, you will earn accordingly.

You might come from:

• Hospitality.
• Retail leadership.
• B2B sales.
• Banking.
• Insurance.
• High-end customer service.
• Restaurant management.

If you’ve led people, solved problems, and handled pressure — we want to talk.

• Order takers.
• Victim mindsets.
• People afraid of numbers.
• People uncomfortable discussing money.

• Customers trust you.
• Estimates are clean and accurate.
• DVIs are clear and complete.
• Follow-up is consistent.
• The shop runs smoothly.
• You help drive ARO and gross profit.
• The team respects your communication.

This role is accountable. But it is also powerful.

We are part of a growing automotive group focused on:

• Customer-first excellence.
• High-energy team culture.
• Professional growth (40 hours annual training minimum).
• Transparent communication.
• Clean, organized, accountable operations.

We are building something long-term. We want people who want to grow with us.

• You avoid tough conversations.
• You don’t like performance metrics.
• You freeze when discussing pricing.
• You blame others when things get busy.

This is a leadership position — even if it doesn’t have “manager” in the title.

If you want a career — not just a job — and you want to grow into leadership inside a performance-driven organization.

Apply today!