Automotive Service Manager

Leon's Auto Center – Keene, NH
Full-Time | Leadership Role | Growth Opportunity

Let’s be clear.

We are not looking for someone to “manage a counter.”

We’re looking for someone to own a shop.

If you’re a strong automotive leader who’s tired of being micromanaged…

If you know how to drive ARO, protect gross profit, and hold a team accountable…

If you want real authority, real responsibility, and real upside…

Keep reading.

As Service Manager at Leon’s Auto Center, you are the on-site leader. Period.

• Daily performance of the shop.
• Team accountability and coaching.
• Workflow, dispatch, and DVI quality.
• Customer experience from appointment to pickup.
• KPI tracking (ARO, GP, efficiency, comeback rate).
• Facility standards and brand integrity.

You are not babysitting. You are leading.

You will report directly to the Director of Operations and have the autonomy to run the location to a high standard.

• Competitive base salary + performance incentives.
• Paid time off.
• Paid holidays.
• Health insurance.
• Dental insurance.
• Paid health club membership.
• No weekends.

If you produce results, you will be rewarded.

• Drive workflow and protect promised times.
• Ensure DVIs meet photo and documentation standards.
• Monitor billed vs. clocked hours weekly.
• Enforce discount, AAA, and deposit policies.
• Handle customer escalations professionally.
• Maintain a clean, organized, high-standard facility.
• Coach advisors and foreman through structured 1:1s.
• Track numbers and act on them.

This is a performance-driven role. If KPIs slip, you act. If team standards slip, you correct.

• Proven leadership experience in automotive service.
• Strong estimating and workflow knowledge.
• Data-driven decision maker.
• Comfortable having hard conversations.
• Skilled at coaching, not just correcting.
• Systems proficiency (Protractor, Auto Vitals, etc. a plus).
• Clean driver’s license.

Most importantly:
You are not a victim. You are proactive.

• Customer-first service.
• High-energy teamwork.
• Professional growth and training (40 hours annually).
• Clean, organized, accountable operations.
• Building long-term value.

We are investing heavily in marketing, branding, and growth. The right Service Manager will step into momentum — not chaos.

• If you blame technicians for everything.
• If you avoid numbers.
• If you don’t hold people accountable.
• If you need constant supervision.

This role requires ownership.

If you want to build something meaningful, drive real performance, and be part of a growing organization in Keene, NH.

Apply today!