Nurse Manager Acute Care

The nurse manager is responsible for maintaining a safe environment for staff, patients, and visitors; ensuring that standards of practice and quality of care are maintained; sustaining customer-focused care, managing human and financial resources; and aligning the department’s goals with the hospital’s strategic priorities. Promotes individual, peer and departmental accountability to the mission, vision, values and strategic priorities of the organization.

Assists with the development and modification of goals and objectives for the department, and assures that the goals are achieved.

Maintains standards of practice. Promotes evidenced-based care for all patients served by the department.

Assures compliance with national standards, professional and regulatory guidelines that govern patient care (e.g., Centers for Disease Control and Prevention, Joint Commission, Centers for Medicare & Medicaid Services). Provides oversight of department quality improvement activities and facilities change.

Actively communicates, negotiates interdepartmental resources, and plans with other managers to ensure efficient utilization of resources across departments and to provide the highest safety, quality and service standards throughout the organization.

Sustains patient (person)-centered customer service with a focus on positive patient experience and engagement.

Develops and monitors processes such as patient flow to assure patient access, best interests, and satisfaction.

Provides service recovery as needed.

Assists with the development and implementation of department staffing plans and clinical workflows. Adjusts staffing plan to patient volumes, needs and staff skill mix in partnership with the Practice Manager.

Supervises clinical staff and assures that standards of performance are met. Displays effective performance management in interviewing, hiring, coaching, developing staff, providing counseling/disciplinary action.

Provides meaningful employee recognition.

Fosters a spirit of teamwork and unity among staff that allows for healthy disagreement over ideas, and effective conflict resolution.

Promotes diversity, equity, inclusion and belonging. Promotes shared governance. Empowers staff by providing context and framework for employee contribution. Maintains transparent communication. Appropriately transfers organization information through department meetings, one‑on‑one meetings, email, IM (Instant Messaging), and regular interpersonal communication. In collaboration with centralized educators and/or practice management, ensures development of orientation, departmental and staff education plans. Coordinates appropriate education to meet the plans, including, but not limited to;competency

evaluation, drills and simulations.

Maintains appropriate clinical competence in supervised areas and has the ability to cover staff when needed, or to staff during times of patient need.

Minimum Education:

Graduate of an accredited RN nursing program. BSN required upon hire or within 2 years of hire, or BS in another field with 5 years of RN experience.

MSN preferred

Minimum Experience:

Minimum 3 years of clinically related experience with progressive responsibility. Teaching experience and/or supervisory experience preferred.

Specific Skills, Knowledge and/or

Competencies:

Excellent interpersonal and communication skills required. Handles confidential material with maturity, sensitivity and discretion. Adapts to stressful situations quickly and effectively. Functions as a member of a multidisciplinary team. Ability to handle fluctuating workloads in a multi-focused work setting while adjusting scheduling to productivity. Demonstrates critical thinking. Demonstrates ability to delegate appropriately. Understands and utilizes principles of superior customer service. Skilled with electronic health records, MS Word, PowerPoint, E xcel, and access database.

Data analysis and interpretation skills are required. Ability to analyze productivity, financial benchmarking and budget data. Performs payroll duties in a timely manner.

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans.

Dartmouth Health is an Equal Opportunity and Affir... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy-related…