Member Services Representative Job Keene area,New Hampshire USA,Sports/Fitness/Wellness

Description

The Keene Family YMCA is seeking a part‑time Member Services Representative to work at their Welcome Center. In this role you will deliver excellent service to all members, guests, and program participants, by creating a positive environment that promotes youth development, social responsibility, and healthy living in accordance with YMCA policies and procedures. The Y offers a competitive salary and benefits package, including free membership, and the opportunity to be part of a supportive team of dedicated professionals committed to strengthening community.

Essential

Functions of the Member Services Representative

Builds personal and meaningful relationships with YMCA members, participants, volunteers, and guests. While exemplifying the Y’s commitment to the four-character values of caring, honesty, respect & responsibility and responds to all member and community inquiries in a timely manner.

Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.

Communicates effectively face‑to‑face and on the phone, while giving tours, answering questions or concerns or engaging in relationship building with members and prospective members.

Handles situations that may arise regarding membership status, facility usage, etc. Remains calm and in control even under adverse circumstances and refers to a supervisor when necessary. Informs the Member Services Director of all issues that may require further follow‑up or that may arise again due to policy concerns.

Provides accurate and concise information regarding memberships, programs, and Y related information. Remains current on programs, events, policies, and procedures.

Enforces all YMCA policies including but not limited to facility usage. Monitoring the entry of all persons into the Y facility and enforcing policy accordingly.

Always looks and acts professional, including wearing a staff shirt, name tag, refraining from gossip and inappropriate behavior, and personal cell phone use.

Participates in staff meetings and/or related meetings.

Benefits

Part‑time employees are eligible to receive the following benefits:

Membership to the Y
Flexible schedules
Professional development opportunities
401a retirement plan with company match, plus option to contribute to a 403b retirement savings account
The opportunity to work for a mission‑driven organization and to make a real difference in the lives of others in your community

Requirements

Must be available to work nights and weekends

Minimum Qualifications

Meets 80% to 100% of the following qualifications:

High School diploma.

Strong customer service, communication, computer, and problem‑solving skills.

High level of confidence, patience, and attention to detail.

Ability to diffuse confrontational situations, and work in a fast‑paced environment.

Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

A willingness to commit to the mission of the YMCA.

CPR and First Aid certified.

Ability to serve as a positive role model to staff, program participants, parents, and members.

Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect.

Two or more years of experience using Windows or a proven track record of technology dexterity and adaptability to innovation.

Preferred Level Qualifications

Extensive training and work experience with diverse populations.

Five years of experience working at a Welcome Center at another YMCA

Two or more years of experience working with DAXKO Operations in a YMCA setting.

Four or more years of experience in Customer Service.

Two or more years of office/clerical/customer facing work experience.

Two or more years of experience using a membership software.

About Us

The Keene Family YMCA is a 501(c)(3) charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause.

PPerhaps YOU are the cause‑driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests, while exemplifying the Y’s commitment to Diversity, Equity, and Inclusion and the four-character values of Caring, Honesty, Respect & Responsibility.

All positions require passing a background check.

The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status.

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