QA Specialist - Case Management
Listed on 2026-08-30
-
Social Work
Human Services/ Social Work, Public Health
QA Specialist - Case Management
3410 Cherry Ave NE, Keizer, OR 97303, USA
Job DescriptionPosted Wednesday, August 26, 2026 at 10:00 AM | Expires Thursday, September 10, 2026 at 9:59 AM
- Recruitment Closes: 9/9/2026
- Starting Salary: $5482 per month*
- Benefits: Medical, Dental, Retirement, Paid Leave and more
- FTE: Full-time
- FLSA status: Non-exempt
- Unit: QA
- Location: Salem, OR
- Reports to: Program Manager
- Union status: Unrepresented
* Salary placement is based on education, training, and relevant experience, consistent with the agency's pay practices.
Join Our Team!
North West Senior and Disability Services (NWSDS) is a local intergovernmental agency dedicated to supporting older adults and people with disabilities through programs that promote dignity, choice, and independence. We are seeking individuals who are committed to public service, value teamwork, and provide respectful, high-quality service to the communities we serve.
Agency-Sponsored:
- Medical and Dental Insurance – 100% paid for employees and 90–98% covered for dependents
- Generous Paid Time Off and holidays
- Public Employees Retirement System (PERS) participation
- Employee Assistance Program (EAP)
- Long-Term Disability Insurance
- Supportive and collaborative work culture
Employee-Sponsored:
- Deferred Compensation (457 Plan)
- Life Insurance
- Short-Term Disability Insurance Supplemental Plans such as accident, critical illness, and legal coverage
General Description
Provides ongoing support to Case Management staff and their managers in maintaining high quality services through training, quality assurance reviews, technical assistance, program guidance, and workload support.
Essential Functions
- Provide initial and ongoing training to develop and enhance employee knowledge and skills
- Provide program guidance and technical assistance
- Provide workload and leadership support
- Facilitate confidence in the Quality and Training Specialist, and therefore the Agency and programs
- Protect consumers and reduce Agency risk
- Provide excellent customer service in a professional manner
Secondary Functions
Supports Agency and Quality Assurance & Training Unit by overseeing and working on special projects as needed.
Supervisory Responsibilities
None
Minimum Qualifications
A qualified applicant will have a minimum of six (6) years of experience which demonstrates the knowledge, skills and abilities required. The following qualifications will be considered as meeting the minimum requirements:
- Bachelor’s degree in social sciences or a related field of study
- A minimum of two (2) years of experience working with social service or public benefit programs with similar populations, one (1) year of which should be in a case management role.
- Experience in training others.
Knowledge, Skills, and Abilities
The successful applicant must have the following general skills, including the ability to:
- Speak, read, write and understand English and follow verbal and written instruction
- Apply evaluation, analytic and writing skills
- Apply regulations and policies relevant to work performed
- Read, interpret and explain policies to others
- Organize and prioritize tasks to meet required time time frames
- Collaborate and coordinate with others
- Work effectively with a wide variety of individuals and small groups
- Build relationships and network
- Exhibit excellent interpersonal communication and listening skills
- Exhibit good judgment, and use courtesy and tact
The successful applicant must have the following job-specific
skills, including the ability to:
- Maintain knowledge of Agency programs, and gain advanced knowledge in areas related to case management
- Obtain thorough knowledge of Agency policies, procedures and program tools related to case management work
- Exhibit technology skills related to the work needing to be done, (word processing, spreadsheets, database, internet research, mail, IM, phones, copiers, assessment programs like CAPS, Oregon ACCESS, etc.).
- Explain and present complex technical information
- Identify, track and correct errors
- Train others through a variety of methods such as classroom training, written materials, electronic means, including video conference, etc.
- Maintain knowledge of training techniques
- Learn and apply state, federal,…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).