Senior Living Business Office Director

Truewood by Merrill, Keller is seeking a Business Office Director to support seniors in our community. The position offers competitive pay, comprehensive benefits, a free daily meal, and opportunities for career growth.

• Bookkeeping and Accounting:
  • Manage the community accounting process in accordance with policies.
  • Ensure adherence to financial policies and procedures.
  • Perform month‑end close tasks.
  • Support department heads with proper coding of purchases and policy compliance.
  • Enter invoices and payables in a timely manner with proper coding and approvals.
  • Monitor Accounts Payable and Visa Works for accurate card usage.
  • Identify, resolve, or escalate A/P and other accounting issues as they arise.
  • Set up and manage resident account and billing information.
  • Assist the General Manager with resident accounting deliverables.
  • Ensure timely collection of resident receivables and process resident payments.
• Payroll & Human Resources:
  • Support the GM and department heads throughout recruiting and hiring.
  • Manage onboarding of new team members and ensure training documentation.
  • Update employee information in Ulti Pro and process change requests.
  • Track training and expiration dates as required.
  • Ensure accurate and timely payroll processing in compliance with wage and hour laws.
  • Process leave of absence requests and resolve related issues.
  • Serve as liaison to the Seattle office for workers’ compensation, health insurance, and other benefits.
• Operations Support Duties:
  • Assist the GM and department heads in creating and running key reports.
  • Manage the Monthly Rental Increase process.
  • Respond to ad‑hoc requests from regulators, vendors, and staff.
  • Act as the on‑site liaison for the IT Department to schedule work and coordinate rollouts.
  • Assist Seattle Office staff with process improvement efforts.
  • Support the GM with staff and committee meetings as needed.

• 2 years of college required (associate degree with emphasis in Accounting or Business preferred) OR 6 years of office management and bookkeeping/accounting experience.
• Minimum 4 years of bookkeeping/accounting experience, including accounts receivable, accounts payable, revenue, and payroll functions.
• Understanding of accounting concepts.
• Knowledge of general human resource practices.
• Experience in the senior living industry a plus.

This role requires regular use of a computer and may involve occasional lifting (up to 20 lbs), bending, or reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance).
• Company‑paid Employee Assistance Program (EAP).
• Paid time off – 7 holidays and 11 vacation days.
• Free daily meal every shift.
• 401(k) with company match and immediate vesting.
• Tuition reimbursement for career growth.
• Company‑paid short‑ and long‑term disability insurance.
• Pet insurance and team member discounts.
• Advance pay benefit – access wages before payday.
• A stable, growing company with opportunities for advancement.

We build on our family heritage to create communities rooted in dignity and individualism, offering a supportive and collaborative environment for both residents and team members.

Merrill Gardens is an Equal Opportunity Employer.