Relationship Banker ; Keller

Overview

Position Type:
Part time

Thank you for your interest in a career ions is dedicated to safeguarding private and personally identifiable information submitted by applicants. Information collected will be reviewed by Regions associates, consultants, and vendors to evaluate qualifications and experience for job opportunities. It will not be used for marketing purposes, sold, or shared outside Regions unless required by law. Data will be stored in accordance with regulatory requirements and Regions’ Retention Schedule for a minimum of three years.

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Job Description

At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and over the phone, contributing to improving the financial wellness of customers. The role creates meaningful personal connections with customers while processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.

Regions solution:
The mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on banking options, and possess strong communication and personalized customer service skills.

• Provides a consistent optimal customer experience on the cash line while handling transactional needs (deposits, withdrawals, payments, and other typical teller transactions).
• Answers customer inquiries regarding products and services; fulfills basic servicing requests (new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution).
• Develops relationships with customers and remains well-informed about their banking relationship.
• Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to make banking easier.
• Assists branch and team members with basic tasks to aid in customer problem resolution.
• Refers customers to internal experts when more complex financial goals and needs are identified.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including duties delegated by the Branch Manager; ensures sound banking practices, including risk identification and reporting.
• Achieves branch targets by identifying customer needs and providing appropriate guidance on Regions’ solutions.
• May conduct outbound calls to educate customers on emerging technology and assist with meeting financial needs.

Note:

This position tracks time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is eligible for incentive pay.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer frequently, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to 20 pounds

• One (1) year of banking, cash-handling, and/or customer service experience

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

Part time

Pay ranges are job specific and provided as a point-of-market reference. Pay varies by experience, skills, knowledge, contribution, location, and performance. The target information is based on the Metropolitan Statistical Area Market Range for the location and level of the position.

Job Range Target: $41,581.16 USD

Median: $49,224.00 USD

Incentive Pay Plans: Eligible to participate in a…