Client Service Specialist; CSS​/CSR

Overview

Job Title: Customer Service Specialist (CSS) – Veterinary Clinic

Location: City Vet - Keller, Keller, TX

City Vet is a compassionate veterinary clinic dedicated to providing high-quality medical care and exceptional service to pets and their families. We are looking for a friendly, organized, and dependable Customer Service Specialist to join our team and help create a welcoming experience for every client and patient.

The Customer Service Specialist (CSS) is the first point of contact for clients visiting or calling the clinic. This role focuses on providing excellent customer service, scheduling appointments, managing front desk operations, and supporting the veterinary team.

• Greet clients and pets in a warm and professional manner
• Answer phone calls and respond to client questions
• Schedule and manage appointments
• Check clients in and out, process payments, and maintain accurate records
• Communicate clearly with veterinarians and technicians regarding client needs
• Maintain a clean and organized front desk area
• Assist with administrative tasks as needed

• Previous customer service or reception experience preferred
• Veterinary or medical office experience is a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Comfortable around animals
• Basic computer and scheduling software skills

Part-time [Days and hours]

• Competitive pay
• Employee pet care discounts
• Paid time off
• Health benefits (if offered)
• Supportive team environment

Please submit your resume and a short introduction explaining why you would be a great fit for our clinic.