Customer Service Representative

Benefits

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development
• Part-Time Customer Service

Texas Power Bars has manufactured American-made barbells and strength-training equipment since 1980. Our products are used by competitive lifters, home gym owners, schools, universities, gyms, and professional training facilities across the country.

We are seeking a dependable, organized, and customer-focused individual to assist customers, enter and manage orders, and coordinate with our production and shipping teams.

This position serves as a primary point of contact for customers and is responsible for answering questions, accurately entering orders, processing order changes, tracking shipments, assisting with returns and warranty concerns, and resolving customer issues.

A background or interest in fitness, strength training, power lifting, or gym equipment is helpful because this role will regularly assist customers with product questions and recommendations.

• Respond to customer questions by phone and email in a friendly and professional manner.
• Enter customer, dealer, wholesale, and special orders accurately into company systems.
• Review orders for correct products, quantities, finishes, pricing, shipping information, and special instructions.
• Create and update draft orders, invoices, and customer records.
• Process order changes, cancellations, refunds, returns, replacements, and warranty claims.
• Confirm payment status and follow up on incomplete or pending orders.
• Track shipments and assist with delayed, damaged, missing, or incorrect deliveries.
• Coordinate with production, assembly, coating, and shipping teams to provide accurate order updates.
• Help customers understand the differences between our bars, finishes, knurl options, and intended uses.
• Provide basic product recommendations based on the customer’s training needs.
• Maintain accurate records of customer interactions and order activity.
• Assist with data entry, spreadsheets, filing, dealer accounts, product launches, and other office tasks.
• Help identify recurring customer or product concerns for management review.
• Assist with light warehouse or fulfillment duties during busy periods when needed.

• Previous customer service, order-entry, administrative, retail, or e-commerce experience preferred.
• Strong attention to detail and data-entry accuracy.
• Strong verbal and written communication skills.
• Friendly, patient, professional, and solution-oriented.
• Ability to manage multiple orders and customer issues at the same time.
• Comfortable using email, spreadsheets, and basic office software.
• Experience with Shopify, Ship Station, or similar systems is a plus.
• Fitness, strength-training, power lifting, gym, or sporting-goods experience is helpful but not required.
• Ability to learn detailed product information and confidently assist customers.
• Dependable, self-motivated, and able to work independently and as part of a team.

• Ability to sit or stand for extended periods.
• Ability to move throughout an office, production, and warehouse environment.
• Ability to occasionally lift or move packages weighing up to 50 pounds.

• Part-time, on-site position.
• Flexible schedule based on business needs.
• Competitive hourly pay based on experience.
• Employee discounts on Texas Power Bars products.
• Potential for increased hours and responsibilities as the company grows.
• Texas Power Bars is an equal-opportunity employer.