VIP Spa Front Desk Lead

The Sideline Coordinator (Receptionist)

The Arena:
Forget the lobby; this is the Front Office. The Champs Quarters Spa is a high-octane sanctuary where premium self-care meets the energy of a luxury stadium box. We’re looking for a Sideline Coordinator who can manage the 'Game Day' rush with total composure and a VIP attitude.

________________________________________

The Role (Your Scouting Report)

As our Sideline Coordinator, you are the 'Director of First Impressions.' You are the first face our MVPs see when they walk through the tunnel and the last person they talk to before they head back out. You keep the clock running, the 'Sideline Bar' flowing, and the atmosphere electric.

________________________________________

Key Responsibilities (The Game Plan)

• The Welcome:
Greet every guest like they’re a first-round pick. You manage the check-in/check-out process, ensuring every client feels like they have a front-row seat.

• The Depth Chart:
Own the booking system. You’ll schedule, confirm, and pivot appointments on the fly to ensure our Pros’ schedules are maximized and the 'Field of Play' stays busy.

• The Communication Hub:
You’re the voice of the franchise. Whether it’s over the phone, via email, or DM, you provide the stats on our services, pricing, and availability.

• Financial Stats:
Process payments at the 'Box Office,' manage gift card redemptions, and ensure the daily cash drawer is balanced with 100% accuracy.

• Pro Shop Support:
Drive the 60/40 Playbook. You’ll brief clients on current promotions, highlight new drops in the Pro Shop, and sign fans up for our Loyalty Program.

• Stadium Maintenance:
Keep the 'Sideline Bar,' lobby, and retail displays looking sharp, clean, and fully stocked.

• Front Office Assist:
Support the Head Coach (Manager) with light administrative duties, data entry, and keeping the 'Equipment Room' (supplies and towels) ready for action.

________________________________________

The Compensation:
The 60/40 Win:

While you aren't doing the nails or cutting hair, you’re the ultimate 'Assist' leader. You'll help our Pros hit their 40% Performance Split by showcasing our retail products to every guest who walks in.

________________________________________

Qualifications & Requirements:

The Background:
Prior experience in a front desk, reception, or high-volume hospitality role. If you’ve worked in a fast-paced environment where 'Game Time' is all the time, we want you.

• Multitasking Pro:
You can handle the phones, the bar, and the check-out line simultaneously without breaking a sweat.

• Communication IQ: A professional, high-energy presence with top-tier verbal and written skills.

• Tech Savvy:
You’re quick on the keys with appointment software and POS systems.

• Reliability:
You’re punctual, professional, and ready for kickoff.

• Flexibility:
Ready to work peak 'Game Day' hours, including evenings and Saturdays.

Benefits:

• Brand-new, state-of-the-art facility.

• Marketing support to help build your book.

• Access to our exclusive products and VIP events.

• A culture built on respect, style, and professional growth.

• Flexible schedules.