Retail Display Installer- Technology

Position: Full Time Retail Display Installer- Technology
Job Type:

Regular

Work Location:

Market - SS - TX - Fort Worth

Overview:

2020 Companies is hiring a full-time merchandising Field Service Representative!

The Field Service Representative plays a crucial role in executing shared services projects in partnership with and under the guidance of the Shared Services Field Management team.

The Field Service Representative role involves a broad range of responsibilities, focusing on execution, exceptional communication, leadership, follow-through on tasks/timelines, and coordination within the shared services division. The representative will perform various tasks, including break-fix repairs, display installation, and general merchandising.

What's in it for you?

* Hourly pay $18.00 per hour

* Next-day pay on-demand with Daily Pay

* Eligible for medical/dental/vision benefits
* $30 per month in technology reimbursement

* Paid time off

* Paid mileage and drive time

* Flexible scheduling

* Variety of job tasks

* Career pathing and growth opportunities

Job Description:

Key Responsibilities:

Execution & Coordination:

* Participate and occasionally lead activities within the shared services - local/ area markets and division-wide, ensuring accurate tracking and execution of all work functions across various markets

* Respond and remain responsible for consistent communication with field services management and Field Representatives (within 24 hours of contact)

* Complete 30 hours of field work on average per week within a 12 month period

* Responsible for keeping their availability updated and accurate

* Fully complete all assigned jobs on or before scheduled end dates

* Lead, installing, and building displays, end caps, fixturing

* Maintaining and updating displays according to planograms/ client requests

* Conducting break-fix repairs to ensure displays and fixtures are fully functional

* Lead early projects, overnight and early morning installations, and installations involving a team of 2+ people and provide solution feedback

* Manage virtual software teams and ensure successful execution of related tasks and timelines

* Work independently and lead teams in a fast-paced environment

* Participate and complete a variety of training and certification programs

* Accurately track, manage, record, and communicate activity via designated systems/ workflows

* Available for weekend, holiday, and early morning assignments as needed

Scheduling / Planning

* Your hours and locations may vary weekly, including occasional weekends, some early morning hours, and/or holidays based on store/client requirements. This role involves leading, coaching, and executing multiple job functions as agreed upon

* Accept and schedule all assigned jobs within 48 hours of receipt

Team Management:

* Provide daily communication, direction, training, and guidance to the team, ensuring team members have access to job knowledge, the ability to have questions answered, and role clarity

* Contribute to the team's success by assisting other members and ensuring that team goals, such as weekly and monthly job timelines, are met/completed

* Follow up on timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections

Project Execution

* Implement shared services initiatives effectively, ensuring alignment with organizational goals and timelines

Relationship Development:

* Build and maintain strong relationships within the shared services team: local/regional markets, clients, and other stakeholders

* Act as a leader and mentor, fostering collaboration and communication across all levels of the organization, especially within the local market and direct supervisors

Travel & Project Execution:

* Travel to all assigned locations within the market and region as required for projects and programs

* Support local market and regional teams in executing all projects assigned to the shared services division

Leadership & Cross-functional Work:

* Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company

* Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members

* Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success

* Lead and perform various tasks across different divisions, ensuring shared services integrate seamlessly into the daily/ weekly workflow

Customer & Client Satisfaction:

* Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management

* Look for opportunities to address and course-correct behaviors while being open to feedback

Qualifications:

Age / Eligibility

* Must be 18 years or older (due to insurance requirements)

* Must be authorized to work in the United States

Availability

* Flexible availability Monday through Friday

* Weekend and holiday availability as needed

* Early morning and late-night…