Certified Emergency Communications Specialist; Dispatcher Job Keller area,Texas USA,Government

Regional Emergency Communications Pay

Emergency Communications Specialists earn an additional $4,000 per year for providing emergency communication services for police and fire departments for the Cities of Keller, Southlake, Colleyville, and Town of Westlake.

Hiring Incentives for Experienced Emergency Communications Specialists

Applicants who have a minimum of one (1) year of experience as a 9-1-1 Dispatcher are eligible for:

A $2,500 sign-on Incentive
A $2,500 relocation stipend for living further than 75 miles from Keller Police Department
Lateral entry based on years of experience.

The City of Keller is an Equal Opportunity Employer. If you need an accommodation, please call the Human Resources Department at . For all other inquiries, please contact Sergeant Austin Clark at .

Job Summary

Under general supervision of the Emergency Communications Supervisor, the incumbent operates various equipment in the communications center, receives emergency and administrative calls, and coordinates calls for service for Police, Fire/EMS, Animal Control, Jail, Public Works, Volunteers, etc. for the cities of Keller, Westlake, Southlake, and Colleyville.

Position requires constant contact with the public in stressful situations that require good judgment, considerable tact, stability, and calmness.

Incumbent is expected to use sound judgment when making decisions concerning priorities in the deployment of city vehicles, equipment, and personnel in emergency situations. Standardized guidelines are available, but are not always applicable and may not specify the exact course of action to be taken.

Position requires non-disclosure and proper handling of classified information in accordance with local, state, and federal guidelines.

Incumbent must be able to work independently without direct supervision in the room and complete daily tasks as needed.

Tasks and assignments are given verbally and in written form. Incumbent’s work is reviewed by observation, and review of records, recordings and reports.

Essential Job Functions

Arrive at work every day in good physical and mental condition, and be at a work station prepared to work on time at the beginning of the shift.

Work shifts up to 12 hours in length during the day and night

Serve as the communication anchor point for Police, Fire/EMS, Animal Control, Jail, Public Works, Volunteers, etc. for a large population and the geographical area of multiple cities.

Answer incoming requests via a variety of communications channels, and coordinate requests for service or information accordingly by transferring calls to multiple locations as needed.

Handle initial contact with walk-in complainants requiring police assistance.

Resolve citizen concerns or problems through self-action or referral to the proper resource; supporting the Department’s community-based policing philosophy.

Receive requests for many types of incidents and coordinate emergency and non-emergency response with units in the field.

Receive medical emergency requests and provide CPR and Emergency Medical Dispatch Instructions to the caller until emergency responders arrive.

Dispatch appropriate units to locations where assistance is needed.

Maintain radio contact, monitor unit activity and location, dispatch emergency units, anticipate emergency responders needs, and record details of calls for service.

Maintains the entry, maintenance, clearance, confirmation, and audit records of Wanted Persons, Stolen Items, Emergency Protective Orders, Missing Persons, Runaways, etc. in the Texas and National Crime Information Center.

Operate a computer and maintain electronic activity logs and inspections.

Monitor internal closed-circuit television security system of multiple city facilities.

Assist with Detention Center/Jail…