Software Support Specialist

Work in the world's largest equity derivatives clearing organization. We are dedicated to promoting stability and financial integrity in the marketplaces that we serve by focusing on sound risk management principles. By acting as guarantor, we ensure that the obligations of the contracts we clear are fulfilled.

• Provide expertise in implementing and supporting various third party software packages in support of our clients systems.
• Work under general supervision; typically reports to a project leader or manager.
• Configure production, development and testing environments and ensure availability of these application services.
• Use high-level expertise with products to advise on design and assist with development of applications using these tools.
• Provide performance tuning of components and services as well as availability in disaster recovery.
• Implement and manage monitoring technologies for software, server, and network platforms.
• Resolve configuration-related problems.
• Assist production support and development staff in debugging application defects.
• Perform other duties as assigned.

• Solid understanding of:
  • Systems administration and change management practices
  • J2EE application servers
  • Message-oriented middleware
  • Internet/Web based technologies
  • Web based security technologies
  • LDAP Directory engineering and administration
  • Enterprise Monitoring and reporting tools
  • File transfer protocols including SFTP
  • Encryption technologies (SSL/TLS, PKI Infrastructure management)
  • Solid understanding of security controls as applied to software technologies
• High school diploma or equivalent;
  Bachelor's degree in a related area preferred
• 3-5 years of related experience with:
  • Minimum 4 years experience working in a distributed multi-platform environment
  • Minimum 3 years experience in Linux and Windows environments and supporting 3rd party software
  • Minimum 2 years experience supporting enterprise monitoring technologies
• Certificates:
  Cisco CCNP, Microsoft MCSE;
  Unix/Linux certifications related to mainframe, storage or DBMS a plus

Technical Recruiter