EM Customer Ops Specialist

Role Purpose

Support global external manufacturing supply chain operations by managing order entry processes and ensuring timely delivery of Corning‑supplied components and cable. Collaborate closely with global planning teams and internal partners to optimize material allocation and resolve availability challenges, enabling external manufacturing partners to meet customer requirements.

• Serve as the primary point of contact for external manufacturing partners, supporting order entry for Corning‑supplied components and cable. Respond to inquiries regarding quotations, order status, and shipments in a timely and professional manner.
• Investigate and resolve customer issues by coordinating with cross‑functional teams, including Planning, Logistics, and Quality.
• Partner with global planners to align on allocation priorities and support execution of global material allocation strategies.
• Execute allocation of critical components to ensure uninterrupted production at external manufacturing sites.
• Collaborate with Corning manufacturing plants to expedite shipments and meet delivery commitments.
• Proactively identify and mitigate material shortages through coordination with suppliers and internal stakeholders.
• Set up and maintain external manufacturers as customers within SAP and ensure accurate master data.
• Develop and maintain a strong understanding of Corning products and supply chain operations.
• Ensure data accuracy and process compliance across systems and workflows.
• Drive continuous improvement initiatives to enhance efficiency, service levels, and process effectiveness.

• Bachelor’s degree
• Experience in supply chain planning, production scheduling, materials planning, procurement, logistics, or operations
• Strong analytical and problem‑solving skills with the ability to interpret complex data
• Working knowledge of inventory management principles
• Ability to work independently in a fast‑paced, global, matrixed environment
• Proficiency in MS Excel, PowerPoint, and Word

• Bachelor’s degree in supply chain, business, or a technical field
• 1+ years of supply chain experience in a global manufacturing environment
• Proven experience collaborating with cross‑functional teams across regions and time zones
• Working knowledge of ERP systems (e.g., SAP ECC or S/4
  
  HANA)
• Lean / Six Sigma experience or certification
• APICS or similar supply chain certification
• Demonstrated project management and leadership experience

This position does not support immigration sponsorship.

The range for this position is $63,000.00 - $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job‑related factors, including but not limited to geographic location, market demands, experience, training, and education.

• Company‑wide bonuses and long‑term incentives aligned with key business results.
• 100% company‑paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k), total contributions can reach between 7% and 12% of pay.
• Health and wellness benefits including medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program.
• Recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.

To submit a request for a reasonable accommodation related to disability or religion, please contact us at