Assistant Branch Manager - Keller

Job Description and Responsibilities

The Assistant Branch Manager (ABM) is responsible for all daily operations of the branch, ensuring overall efficiency, fraud mitigation, staff placement, goal attainment, and product empowerment, while maintaining compliance with all applicable regulatory laws and internal policies and procedures.

In the absence of the Branch Manager, the ABM assumes the AVP/BM duties. New hires will receive $250 in their first paycheck, $500 after 90 days of employment, and $500 after six months of employment (applicable taxes and with holdings).

• Manage the daily operations of the branch to ensure business is conducted in a professional and timely manner to ensure quality member service and, if applicable, submit necessary tickets to address critical items needing attention.
• Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
• Maintain responsibility for cash audit and management of the branch, including outages, limit adjustment, and cash requirements.
• Utilize critical thinking to perform impromptu decisions when resources are not readily available.
• Support RBFCU’s sales culture and ensure branch standards are achieved by reinforcing best practices and modeling consultative behaviors.
• Demonstrate and uphold personal accountability for meeting performance expectations by consistently achieving branch KPIs and operational standards.
• Promote transparency and a culture of continuous improvement.
• Actively monitor results, identify performance gaps, take corrective action, and ensure the team stays aligned with RBFCU’s sales and service goals while maintaining compliance and ethical practices.
• Ensure staff are proficient in positioning product benefits, articulating value, and connecting solutions to member outcomes.
• Orchestrate maximum efficiency with staffing resources while maintaining compliance and quality member service, including scheduling staff for additional duties to aid contact center staff by taking reservist calls.
• Review, support, and manage statistical information for the branch.
• Work with relevant subject matter experts within business units to ensure content is accurate, up-to-date, easy to understand, and that training materials are updated.
• Instill cohesion and motivate staff to reach their development potential, earning attainment of steps needed for promotion.
• Conduct staff development, goal setting, coaching, and growth by identifying strengths and opportunities of branch staff through shadowing and one‑on‑one documented sessions.
• Ensure proper cross‑selling of products and services by coaching or offering to members and allowing the member to decide.
• Analyze all deposited items for fraud and all interactions for potential impersonation to minimize fraud losses and mitigate risk.
• Handle escalated member issues and complaint management, including appropriate steps within state and federal regulations.
• Oversee the resolution process and applicable training based on the complaint presented.
• Manage QA audit risk findings, audits of sales referrals for compliance with sales and service incentive policy, and Quality Control performed on the branch and any other branch‑related reporting.
• Be responsible for assessment of facilities and property to ensure they are in working order.
• Perform all other duties as assigned (essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

• High School Diploma or GED.
• Minimum one year of branch operations supervisory/management experience.
• Minimum three years of financial institution experience.
• Must be able to cover staffing at any location within the respective region if a business need arises, including branch transfers.
• Must be able to work a flexible Monday through Saturday schedule.
• Proven track record of managing branch risk, developing relationships through various channels, and working with other team members to manage risk.
• Teamwork and dedication to develop strong working relationships within the organization.
• Ability to analyze, develop, manage, and improve processes and system/product architecture.
• Exce…